Distribution Center Outbound Operations Lead

Colson Group Retail powers retailers across North America, Europe, and Australia with reliable surface protection and high-performance casters and wheels. We’re expanding—and looking for an outbound operations leader to elevate the flow of goods from our distribution center to our customers.

• Keep the outbound engine running by coordinating pick tickets, routings, and labeling.
• Guard on-time performance through vigilant order planning and escalation of delays.
• Convert data into action—track missed shipments, run metrics, and report results.
• Be the hub of communication, driving swift responses to internal and external emails.

• Print and assign daily pick tickets.
• Schedule/request carrier routings and ensure routing compliance.
• Respond to emails promptly to unblock work and align stakeholders.
• Coordinate labeling requirements for off-price market orders.
• Prioritize upcoming and past-due orders; process group orders accurately.
• Follow up on delayed transfers or purchase orders; expedite inventory as needed.
• Run operational metrics; prepare performance and status reports.
• Track and remediate missed shipments.
• Meet all shipping, routing, and timeline targets.
• Adhere to company policies, procedures, and regulations.
• Perform additional related tasks as assigned.

• Minimum 3 years’ experience in warehouse, distribution, or manufacturing.
• Proficiency with Microsoft Excel, Word, and Outlook; Epicor familiarity is a plus.
• Strong written and verbal communication skills.
• Leadership mindset with solid problem-solving ability; collaborative team player.
• Highly organized, detail-focused, and effective under pressure with multiple priorities.
• Forklift certification or willingness to become certified.
• High school diploma required.

• Supplier Management
• Shipping/Receiving
• Warehouse Operations
• Distribution Processes
• ERP & MRP Systems

• On-time shipments and routing compliance.
• Reduction in missed shipments and past-due orders.
• Accurate, timely reporting that drives decisions.