What are the responsibilities and job description for the Customer Support Representative position at Colossal Management LLC?
Colossal is the world’s largest provider of online competitions bringing together brands and our community to create life-changing opportunities while supporting charity. Philanthropy is our vision, our mission, and our action.
We have a brilliant team, and we’d love it if you joined us. Here are some reasons why you’ll love working at Colossal:
- Impact: We embrace competition to make this world a better place by helping charities with the power of social media.
- Growth: Colossal is rapidly growing. This is your opportunity to join in a high-impact growth phase where your work directly shapes the next chapter.
- Employee Benefits: We firmly believe in a work/life balance and encourage our employees to “work to live” as opposed to “live to work.”
Benefits:
- Generous PTO Program
- Paid Sick Leave
- Holiday Leave
- Maternal Leave
- Volunteer Time-Off Program
- 75% Health, Vision, Dental Insurance Coverage
- 401(k)
Perks:
- Monthly Events / Team-Building Activities
- 1–2 Catered Lunches Per Month
- In-House Fitness Center
- Office Snacks
What we’re looking for:
The Customer Support Representative fulfills a number of important functions as part of the Customer Support Team. The CSR is responsible for working directly with customers to resolve inquiries using various channels such as website applications, email, and social media.
Key responsibilities:
- Respond to customer inquiries and manage through to completion
- Maintain an agreed-upon method of communication with customers
- Utilize analytical and creative problem-solving skills to resolve issues in a timely manner
- Escalate service issues, as necessary, per established escalation procedures
Our ideal candidate:
- High School/GED
- 2-3 years of experience in customer support/service
- Possesses excellent customer support skills
- Proficiency in Google Suite
- Experience with social media platforms like Facebook, Instagram, TikTok, etc.
- Ability to perform daily functions with minimal supervision
*Equal Opportunity: Colossal Management, LLC is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Job Type: Full-time
Pay: $41,600.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $41,600