Floating/On call Manager Micro Communities

Description

Position: Floating/On-Call Manager - MicroCommunities (MC)

Reports to: Program Manager - MicroCommunities

Location: Denver

Type: Full-time

Pay: $58,000 - $65,000 annual salary, generous benefits including 401k matching, 100% employer-paid premiums for medical, dental, vision, paid vacation, holiday pay; $40 cell phone stipend

The Floating/On-Call Manager provides leadership and support to a team of on-call staff who work across multiple MicroCommunity (MC) sites. This position ensures the team is well-prepared to cover shifts, maintain high-quality service delivery, and respond effectively to the needs of residents and staff. The ideal candidate is a strong leader, skilled in trauma-informed supervision, team coordination, and crisis management.

Expected schedule, specific tasks related to primary focus areas, as well as other responsibilities for this position are listed below:

Schedule/ Hours

• 30-35 hrs/wk on site at MC
• 5-10 hrs/wk to be spent on-call and working from home
• Some afternoon and early evening rotations preferred
• Time will be spent in organizational meetings, meeting with external partners and coalitions, meeting with MC residents, etc.
  
  

Key Area #1 - Staff Supervision and Support

• Provide leadership and supervision to on-call staff assigned to cover shifts across multiple MC sites.
• Develop and maintain schedules for the on-call team, ensuring coverage aligns with site needs.
• Train, mentor, and support team members to deliver trauma-informed, people-centered services.
• Monitor staff performance, provide regular feedback, and ensure accountability to organizational policies.
• Approve timesheets, track shift coverage, and oversee compliance with public health and safety protocols.
  
  

Key Area #2 - Team Coordination and Communication

• Act as the primary point of contact for on-call staff, ensuring they have the resources and guidance needed to succeed.
• Maintain clear and consistent communication between on-call staff, site teams, and program leadership.
• Facilitate regular team meetings to address updates, challenges, and professional development.
• Serve as a liaison between on-call staff and site leadership to address concerns, resolve conflicts, and enhance team cohesion.
  
  

Key Area #3 - Crisis Management and Conflict Resolution

• Support on-call staff in responding to conflicts or crises at MC sites, providing guidance and de-escalation assistance as needed.
• Document incidents and collaborate with Program and Senior Managers to ensure proper follow-up.
• Assist in managing resident accountability processes in partnership with site teams.
  
  

Key Area #4 - Administrative and Reporting Duties

• Track and report metrics related to on-call staff coverage, performance, and outcomes.
• Ensure accurate and timely documentation of shift activities, incidents, and service delivery.
• Work with program leadership to assess team performance and identify areas for improvement.
  
  

Additional Responsibilities

• Step in to provide direct support at MC sites during critical staffing shortages or emergencies.
• Participate in organizational meetings, trainings, and strategic planning efforts.
• Other duties as assigned to support the on-call team and MC programming.
  
  

Other Responsibilities

• Other duties as assigned.
• We are a small, dynamic team and at times everyone is required to do a bit of everything. You may be asked to take on other responsibilities from time to time, but these should not get in the way of your ultimate responsibility which is supporting the MC community and the individuals that reside there.
  
  

Physical Requirements

The position requires the ability to perform the essential functions with or without reasonable accommodation. Tasks may involve prolonged periods of standing, sitting, or walking, as well as lifting and carrying objects up to 40 lbs. Additional requirements include occasional reaching, bending, crouching, or kneeling, along with manual dexterity to operate tools, equipment, and technology. Visual and auditory ability to respond to tasks and ensure safety are also essential.

Cleaning Requirements

The position is responsible for maintaining a clean and safe environment in accordance with organizational and regulatory standards. Cleaning tasks may include sweeping, mopping, dusting, and disinfecting surfaces; handling and proper disposal of cleaning supplies and materials; and using cleaning equipment, such as shopvac cleaners as required. Following safety and hygiene protocols to prevent hazards or contamination is essential.

Colorado Village Collaborative provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Requirements

Skills and Competencies:

• Strong leadership and team-building skills.
• Excellent communication and organizational abilities.
• Proficiency in conflict resolution and crisis management.
• Cultural competence and commitment to equity and inclusion.
• High emotional intelligence and resilience in high-pressure environments.
  
  

Education And/or Experience

• High School Diploma or equivalent and one year either working with unhoused individuals, in non-profit, or supervising others is required. Additional education or experience in social work, human services, or related fields preferred.
• A commitment to CVC’s mission and goals.
• Reliable transportation is required.
• Cell phone to download and access CVC applications is required