What are the responsibilities and job description for the Technology Support Specialist - Colorado Springs School District 11 position at Colorado Springs School District?
Position Profile
Position: Technology Support Specialist (Two positions available)
Department/School: Information Technology
Reports To: Director of Technology and Support Services
Schedule: Varies by assignment
Status: Temporay/hourly
FLSA: Non-Exempt
Applicants must be legally authorized to work in the United States.
SUMMARY OF FUNCTION
Responsible for planning, installation, operation, testing and day to day troubleshooting Apple/PC network based computer technology and other Audio/Visual equipment
ESSENTIAL JOB FUNCTIONS
Strategic acquisition and maintenance of all networks, hardware, software and resources
* Serves as first line of defense to provide technical assistance and support to staff in a timely manner.
* Troubleshoots hardware, software, and network problems.
* Monitors the implementation, utilization, and maintenance of all technology equipment and AV components.
* Site level network manager.
* Serves as a liaison to the Support Center/Help Desk.
* Upholds policy and procedures consistent with District vision, mission, goals, policies, and procedures.
*Organizes complex tasks and processes.
*Develops systems/plan for: inventory, repair records, equipment location, resource maintenance, and replacement/upgrade of technology equipment.
* Develops and puts into practice a personal professional growth plan that is aligned to program goals.
*Provides an extremely high level of customer service for internal and external customers
*Communicates with users in implementing and monitoring district policies, procedures, and security controls.
Analyzes and solves problems effectively
*Collaborates with appropriate stakeholders to solve problems effectively.
*Leads and facilitates collaboratively
*Planning and implementing pilot projects to include creating, testing and/or modifying computer systems and/or programs
*Installs, maintains, and troubleshoots network inter-connection in coordination with other IT departments
*Develops and implements in-service training activities for users and staff
*Provides technical and in-service assistance and support for inter/intra network communications including voice, data and video.
*Maintains logs, records and files related to repair and productivity
*Keeps informed of and disseminates information on developments and changes in the technology field.
*Manages and upgrades digital signage
*Interacts with a variety of presenters to determine technology needs
*Provides on-demand training and support to internal and external customers for technology requirements
OTHER DUTIES
* Performs all other duties/work as required.
KNOWLEDGE, ABILITIES AND SKILLS
* Demonstrated technical competencies in building-based hardware and software.
* Ability to work cooperatively with others and as a team member.
* Demonstrated abilities in organizational, human relations, oral and written communications skills.
* Ability to foster and manage change
*Knowledge of the principles, concepts and practices of networking, configuration, hardware and software as applied to the requirements of the District.
Ability to plan, install, operate and maintain site technology hardware and software
Ability to communicate effectively using strong written, verbal, and electronic communication skills.
Ability to work cooperatively and coordinate effectively with others that possess both technical and non-technical backgrounds.
QUALIFICATIONS
* Have the equivalent of 2 years of college or a 2 year college degree or passed the Work Keys test.
* Two years of technology experience preferred.
* Demonstrated technical competencies in computer hardware and software preferred.
ORGANIZATIONAL RELATIONSHIPS
Reports to the Director of Professional Development
WORKING CONDITIONS
The work is performed in a typical office and school environment.
PHYSICAL DEMANDS
The work is regularly active with mostly walking and standing with periods of sitting. Long periods of repetitive motion involving fingers, hands, and arms occur on a regular basis. Typical positions require workers to lift and carry up to 50 pounds; climb stairs, ladders or scaffolding; bend and crouch; reach, hold, grasp and turn objects, use fingers to operate computer or typewriter keyboards; identify colors; detect odors; and feel the shape, size and temperature of objects. The work requires the ability to speak normally, and to use normal or aided vision and hearing.
Join Our Team:
Support District 11 schools and departments while gaining valuable experience in a dynamic educational environment.
EQUAL EMPLOYMENT OPPORTUNITY
School District 11 is committed to a policy of nondiscrimination in relation to disability, need for special education services (whether actual or perceived), race, creed, color, sex, marital status, sexual orientation, transgender status, gender identity, gender expression, national origin, religion, ancestry, age, genetic information, or protected activity in its programs and activities and provides equal access to the Boy Scouts and other designated youth groups. Any harassment/discrimination of students and/or staff, based on the aforementioned protected areas, will not be tolerated and must be brought to the immediate attention of the school principal, D11 administrator/supervisor or D11 nondiscrimination compliance/grievance coordinator.
NONDISCRIMINATION COMPLIANCE COORDINATOR, the Office of Equal Opportunity Programs and Ombudservices, has been designated to coordinate compliance with: Equal Pay Act of 1963, Civil Rights Act of 1964, as Amended, Age Discrimination in Employment Act of 1967, Title IX – Education Amendments Act of 1972, Section 504 of Rehabilitation Act of 1973, Pregnancy Discrimination Act of 1978, and Americans with Disabilities Act of 1990. For additional information, please contact the District 11 Office of Equal Opportunity Programs & Ombudservices at 1115 North El Paso Street, Colorado Springs, CO 80903-2599, Phone: 719-520-2288, FAX: 719-520-2442
The following Board policies address nondiscrimination in District 11: AC, AC-R, GBA, GBAA, JBB, JBB-R
Salary : $16