What are the responsibilities and job description for the Guest Experience Representative position at Colorado Rockies?
Job Details
Description
Guest Experience Representative, 2026 Season
Position Summary
Guest Experience Representatives play an essential role in providing a safe, welcoming, and enjoyable experience for all Guests at Coors Field. Representatives assist with ticket scanning, seating, directions, and Guest inquiries while maintaining a professional and approachable attitude. This seasonal role supports our mission of delivering exceptional service and upholding the Colorado Rockies’ C.A.R.E.S. standards — Courteous, Aware, Responsive, Experience-Focused, Service With A Smile, Please & Thank You.
While this summary highlights the general purpose and key expectations of the role, individual responsibilities may vary based on assignment or event needs. Detailed role descriptions and specific duties are available from your Supervisor, Team Lead or Event Services Management Team.
Duties & Responsibilities
PAY: $19.29 per hour
Our Seasonal Event Services Team Members Enjoy
Please note that all benefits are subject to eligibility requirements and the terms of official plan documents, which may be modified or amended at any time. While our philosophy is the same everywhere, benefits may vary by work location.
Application Process
Applications will be reviewed on a rolling basis
The estimated time to complete the recruitment process will be between January 26th, 2026 and February 28, 2026.
Equal Opportunity Employer
Rockies baseball is for everyone! We pride ourselves on hiring, developing, and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants and employees will receive consideration for employment or promotion without regard to race (including, but not limited to, traits historically associated with race, such as hair texture and length and/or protective hairstyles), color, national origin, gender identity, gender expression, sexual orientation, familial status, marital status, ancestry, age (40 ), creed, religion, disability, veteran status, pregnancy/childbirth and related conditions, or any other category or activity protected by law. In addition, we will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities in compliance with the ADA. All employment and promotion decisions will be decided on the basis of qualifications, merit, and business needs.
Description
Guest Experience Representative, 2026 Season
Position Summary
Guest Experience Representatives play an essential role in providing a safe, welcoming, and enjoyable experience for all Guests at Coors Field. Representatives assist with ticket scanning, seating, directions, and Guest inquiries while maintaining a professional and approachable attitude. This seasonal role supports our mission of delivering exceptional service and upholding the Colorado Rockies’ C.A.R.E.S. standards — Courteous, Aware, Responsive, Experience-Focused, Service With A Smile, Please & Thank You.
While this summary highlights the general purpose and key expectations of the role, individual responsibilities may vary based on assignment or event needs. Detailed role descriptions and specific duties are available from your Supervisor, Team Lead or Event Services Management Team.
Duties & Responsibilities
- Promote a positive fan experience by demonstrating professionalism and teamwork.
- Greet guests, answer questions, and provide accurate directions.
- Assist Guests with disabilities or special needs in accessing seating or services.
- Validate tickets, monitor entry points, and ensure adherence to ballpark policies.
- Screen for prohibited items and manage claim checks for items not allowed in the ballpark.
- Respond to Guest issues or incidents in a calm, professional manner.
- Maintain crowd control, especially during high-traffic times, and direct guests to their seats.
- Inspect areas for safety hazards and report concerns to the supervisor.
- Monitor alcohol consumption, report intoxicated or disruptive guests, and follow T.E.A.M. (Techniques for Effective Alcohol Management) guidelines.
- Help guests with ticket issues by directing them to the Guest Experience Center.
- Walk through seating areas to monitor guest safety, including responding to potential injuries or altercations.
- Support emergency and evacuation procedures as directed.
- Adhere to Coors Field policies and customer service standards C.A.R.E.S. program (Courteous, Aware, Responsive, Experience Focused, and Smile, Please & Thank You, as it represents the key elements of providing excellent customer service).
- Rotate roles as needed and stay at your assigned post unless on break.
- High school diploma or equivalent preferred.
- No previous experience required.
- Excellent verbal communication skills.
- Punctual with consistent attendance, available for at least 50% of games each month and/or 50% of the overall season’s games.
- Must be able to work well in a team and communicate effectively with the public.
- Ability to obtain and maintain TEAM (Techniques for Effective Alcohol Management) certification.
- Part-time, seasonal role with hours varying by event including Rockies Home Games and Concerts at Coors Field
- Ability to work in various weather conditions (sun, rain, wind, cold, heat).
- Stand for up to 6 hours and walk frequently around the ballpark, including navigating stairs and aisles.
- Clearly communicate directions and assist in emergencies, including evacuations.
- Lift, bend, and assist guests with seating or retrieving items.
- Operate a ticket scanner and inspect bags for prohibited items.
- Respond to safety concerns, including injuries or incidents in crowded areas.
- Remain calm and focused during high-stress or emergency situations.
PAY: $19.29 per hour
Our Seasonal Event Services Team Members Enjoy
- Flexible work schedule. Employees choose their shifts and can earn incentives or additional compensation for specific shifts
- Employee assistance program focused on Mental Health Support, Life Coaching Services, Work-Life Resources, Legal Referrals, Financial Consultation, Personal Assistance, and Medical Advocacy for employees and their immediate family members
- Colorado Secure Savings IRA
- Sick time
- Discounted tickets
- Discounts at Dugout stores
- Recognition Program
Please note that all benefits are subject to eligibility requirements and the terms of official plan documents, which may be modified or amended at any time. While our philosophy is the same everywhere, benefits may vary by work location.
Application Process
Applications will be reviewed on a rolling basis
The estimated time to complete the recruitment process will be between January 26th, 2026 and February 28, 2026.
Equal Opportunity Employer
Rockies baseball is for everyone! We pride ourselves on hiring, developing, and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants and employees will receive consideration for employment or promotion without regard to race (including, but not limited to, traits historically associated with race, such as hair texture and length and/or protective hairstyles), color, national origin, gender identity, gender expression, sexual orientation, familial status, marital status, ancestry, age (40 ), creed, religion, disability, veteran status, pregnancy/childbirth and related conditions, or any other category or activity protected by law. In addition, we will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities in compliance with the ADA. All employment and promotion decisions will be decided on the basis of qualifications, merit, and business needs.
Salary : $19