Insurance Administrator

JOB SUMMARY

This position is responsible for providing PERA’s insurance program information to retired and active members. Ability to comprehend and communicate insurance plan details, respond effectively to inquiries, and resolve elevated issues. Advocates with carriers on behalf of members and understands compliance issues with insurance plans.

IDEAL CANDIDATE
The ideal candidate is a detail-oriented and customer-focused professional who excels at clearly communicating complex insurance information to diverse audiences. They bring strong analytical and problem-solving skills, are comfortable managing multiple priorities and interruptions, and have experience resolving eligibility, coverage, and claims issues. This individual is proactive, organized, and collaborative, serving as an effective liaison between members and insurance carriers while maintaining compliance, accuracy, and a high standard of customer service.
 

ESSENTIAL FUNCTIONS

Employees are held accountable for all duties of the job. Individuals must be able to perform these duties with or without reasonable accommodations.

• Provides accurate and timely health care, prescription drug, dental, vision, and life insurance information to   PERA’s retired  and active members
• Engages in daily communications with members to effectively explain and clarify plan information via in-person, phone, and written correspondence. 
• Performs day-to-day administration of PERA's insurance programs and services. Handles basic and routine tasks under the direction of the Insurance Manager and/or the Senior Insurance Administrator.
• Acts as liaison between  members and carriers in researching and resolving eligibility, coverage, and claims issues 
• Manages and completes workflow items and reports, such as discrepancy reports and aging out of the plan
•  Provides excellent customer service
• Manages multiple interruptions on a daily basis
• Utilizes analytical reasoning skills and proactive research methods to assist with and prepare for member interactions
• Processes and resolves members’ inquiries and issues, such as claims and prescription drug eligibility
• Reconciles premium payments and eligibility of enrollees with carriers
• Prioritizes and organizes work, maximizing  effectiveness to efficiently meet deadlines
• Maintains regular and prompt attendance in the workplace 
• Carries out other duties as assigned

QUALIFICATIONS

• Bachelor's degree in a business-related field or equivalent combination of education and experience.

• 1 to 2 years’ experience in insurance or employee benefits. 

• Possesses working knowledge of health, dental, vision, prescription, and life insurance

• Must be able to provide an excellent customer service experience and to assist a retired population

• Analytical, detail-oriented with an aptitude for math

• Proficiency with Microsoft Office

• Ability to ask clarifying questions to effectively resolve member or retiree issues

• Ability to comprehend and communicate insurance plan details

• Ability to deal with sensitive and/or confidential information and situations

• Ability to prioritize, organize, and work with minimal supervision

• Effective verbal and written interpersonal communication skills

• Ability to travel overnight on a limited basis

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Standard office environment with frequent telephone communication, computer operation, and other office productivity machinery, such as a copy and printer machine. 
• Occasional moving and positioning supplies in excess of 20 pounds
• All employees are expected to present themselves in a professional manner in alignment with the financial services industry
• Ability to sit for prolonged periods of time
• Ability to operate standard PC equipment
• Ability to manage frequent deadlines and tight schedules

HYBRID WORK OPTION

• Opportunity to work from home up to two days per week. Eligibility dependent upon factors detailed in PERA's Work from Home Policy.

JOB DESCRIPTION DISCLAIMER:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of an employee. Duties, responsibilities, and activities may change or new ones may be assigned with or without notice.

Unfortunately, at this time, we cannot consider candidates that require sponsorship (now or in the future), or are located outside of the US.

All Colorado PERA employees are subject to PERA’s Ethics Policy and some employees are subject to the Personal Trading Policy. These policies include restrictions on outside business activities and employment and have certain requirements on personal trading.  You may request copies of these policies from PERA’s talent acquisition team and any questions can be answered by PERA’s Investment Administration team.

INTERESTED CANDIDATES
Complete the employment application online at https://www.copera.org/careers. Please have copies of your resume and cover letter available to upload.

Upon submission of your application, you will be provided a link to a multiple-choice pre-employment assessment. You may complete this assessment immediately following your application submission, or you may log into your account and complete this at a time that works better for you.

Why Work at PERA

Colorado PERA offers more than a traditional pension career. We are a mission-driven organization with a growing focus on technology and modernization. Employees have the opportunity to do meaningful work with a real impact on over 700,000 members. From enhancing digital tools and member experiences to supporting major enterprise initiatives, employees are part of meaningful, future-focused work that blends public service with innovation. We take pride in our inclusive culture, career development opportunities, and our consistent recognition as a Top Workplace based on employee feedback. PERA is a place to connect, contribute, and be part of something bigger.

A Culture That Cares

At PERA, leveraging employee strengths and supporting strong engagement are the foundations of our culture. Employees are encouraged to grow through development opportunities and internal career movement, while also being part of an organization where people feel respected, informed, and included. Collaboration is encouraged across teams, allowing employees to learn from one another and contribute in ways that maximize their unique skills. We strive to foster an environment where employees can do their best work and feel supported by the people around them

An Employer that Invests in You

PERA invests in our employees in ways that matter; from comprehensive benefits and generous paid time-off to thoughtful everyday amenities that enhance the office experience. Employees are encouraged to continue learning through training, mentoring, and development at every stage of their careers. We champion a workplace where people feel valued, inspired, and equipped to grow.

Join Us
If you’re energized by meaningful work, motivated by an organization that evolves with a changing world and looking for an employer that invests in you, then consider joining PERA’s team. Learn more about careers at PERA at copera.org/careers.

Position Title:  Insurance Administrator
Division:  Insurance Division
Reports to:  Insurance Manager
Job Status: Full Time / Non-Exempt
Salary:  $25.15 - $28.85 per hour, commensurate with experience
Posting Dates: 04/17/2026 - 05/03/2026

Salary : $25 - $29