Maintenance Assistant Manager

This employee performs all technician scheduling for both Service and Repair teams, supports each technician throughout the day, manages initial and ongoing training, oversees quality-control checks, and leads department improvements in their area. By improving efficiency and quality while developing technicians, the Coordinator enriches customers’ lives with a quality, customer-driven service and repair experience.

General Requirements:

• Valid Colorado Driver’s License and clean driving record to enable commercial insurance coverage
• 2-3 years of people management experience
• 2- 3 years of experience in customer service
• Base-level knowledge of service and repair techniques
• Strong communication and time-management skills
• Problem-solving and basic math abilities

Physical Requirements:

• Must be able to lift 50 pounds occasionally
• Must be able to bend and stoop to access certain areas
• Must be able to climb ladders/stepstools/stairs
• Job duties may include standing/sitting for 8 hours a day

Technician Oversight & Scheduling:

1. Create and maintain efficient routes and scheduling to promote area growth and net profitability

2. Assist technicians via phone/email with problem-solving to improve routes and customer experience

3. Collect and review all technician timesheets and forward to payroll for timely delivery

4. Review ADP and time-off requests and coordinate with HR and technicians as needed

5. Structure and manage schedules for completion, efficiency, and appropriate skill-level assignment to drive efficiency

6. Complete daily review of service order queues and take appropriate actions required by technician notations

7. Coordinate inventory and fleet needs with Warehouse or other teams as needed

8. Process truck part and chemical request/requisition forms and manage truck inventory to protect materials

9. Create and ensure quote follow-up, coordinating with Sales or Repair Manager to maintain accurate scopes, timelines, and pricing

Customer Service:

1. Support customers via phone/email to answer questions, provide education, and resolve grievances

2. Respond to all incoming messages within 24 hours

3. Be courteous and professional, exemplifying core values

Training & Company Impact

1. Partner with Service & Repair Manager to provide weekly training, bridge skill gaps, and ensure consistency

2. Train employees during onboarding and on ADP, Evosus features, protocols, and technology

3. Foster technician relationships and teamwork to boost morale and performance

4. Lead, manage, and hold technicians accountable for daily tasks

5. Conduct quarterly conversations, annual reviews, and performance-management solutions with the Manager

6. Manage and execute a variety of projects to aid in the development of the department and address employee concerns

7. Coordinate on-site quality checks, re-training, and support for complex accounts