IT Support Technician I

POSITION INFORMATION

Job Code: R44310
Full Time Salary Range: $4,351.00 - $6,018.00

Click here for information on employee benefits.

This posting may be used to create a Talent Pool. Talent Pools may be used for a period of 10 months after the closing date on a job posting.

MISSION STATEMENT

At the Colorado Judicial Department our mission is to provide a fair and impartial system of justice that:

• Protects constitutional and statutory rights and liberties
• Assures equal access
• Provides fair, timely and constructive resolution of cases
• Enhances public safety
• Supervises offenders
• Facilitates victim and community reparation

STATEMENT OF DUTIES

General Statement Of Duties:
The IT Support Technician I is an entry level position that supports all computer related functions for the Colorado Judicial Branch. The IT Support Technician I performs a variety of duties including, but not limited to, computer troubleshooting in an office environment that includes desktop, portable and remote devices; all peripheral devices; application and enterprise system support; troubleshooting all computer hardware and software issues; and performs computer repairs, installation and configuration of standard business software, as well as custom court related software. Assists customers and peer groups with troubleshooting application and hardware installations. Has accountability for ITS computing services and equipment. Duties include scheduling, customer service, testing and quality control.

Distinguishing Factors:
This position places emphasis on learning Information Technology Systems (ITS) standards and operational procedures as they apply to the Colorado Judicial Department. The IT Support Technician I addresses customer hardware and software needs, service requests, monitors site performance, and communicates regularly with users and peer groups on the status of any outstanding issues. This position reports directly to the Technical Support Supervisor.

ADDITIONAL COMMENTS

***Though the full salary range is posted in the job description the hiring range for this position is $4,351.00 - $5,100.00 per month.***

ESSENTIAL FUNCTIONS

ESSENTIAL FUNCTIONS CONT.

Monitors and supports overall server data backup process, performs monthly tape backups, and responds to data restore requests. Supports secure tape and data storage through procedures district and/or department retention policies.

Troubleshoots basic LAN/WAN connectivity for all networked devices; coordinates troubleshooting efforts with appropriate ITS staff and informs local administration with resolution status
Assists with office telephone support; both analog and IP telephony equipment.

Collaborates with software engineers and business analysts to test, troubleshoot and validate new software programs and applications.

Assists with security needs and data recovery to include virus/spam removal with end users; uses decryption codes and necessary files to support hard drive troubleshooting and data recovery as necessary.

Reports observed security issues/breaches to supervisors within ITS and local administration as necessary.

Works with vendors to determine warranty or repair status.

Monitors service desk incidents and service requests. Verifies issues are handled in a timely manner.
Maintains and updates user account information and group permissions.

Attends meetings as required.

Other duties as assigned

Supervisor Responsibilities:
No formal supervisory responsibility. Responsible for one's own work product and work within a unit performing similar functions. Rarely provides lead function, advice, or explains work instructions to other employees or volunteers.

MINIMUM QUALIFICATIONS

Minimum Education:
Graduation from an accredited college or university with a bachelor’s degree in computer science or related field and one year of professional computer/IT technical support experience.

OR

Three years of professional computer/IT technical support experience.

Physical Demands:
While performing the duties of this job the employee is regularly required to walk. The employee is frequently required to stand; sit; reach with hands and arms; and perform repetitive motions with wrists, hands, and fingers; stoop, kneel, crouch, or crawl; and talk and hear. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Work Environment:
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and high precarious places. Occasionally handles emergency or crisis situations; frequently subject to interruptions, and multiple calls and inquiries. The noise level in the work environment is usually moderate.