What are the responsibilities and job description for the Ticketing Internship position at Colorado Eagles?
The Ticketing Intern will gain experience by supporting the Ticketing Department with the day-to-day operations in the areas of Season Ticket Memberships, Guest Services, Member Experiences, Ticket Operations and Gameday experiences.
Role Responsibilities:
- Provide prompt, accurate and courteous service to Season Ticket Members, Premium Club Members, Suite Owners and fans
- Assist the Ticketing Department with written and verbal communications to Season Ticket Members, Premium Club Members, Suite Owners and fans
- Assist in planning and executing Member experiences and events, including setup, event operations, post-game surveys and tracking results in Salesforce CRM
- Perform various clerical duties including filing, fulfillment of mailing projects, and distribution of mail
- Assist with gameday duties including in-person customer visits, phone inquiries, seat adjustments, replacement tickets and relocations
- Accurately utilize AXS Back Office ticketing software and Salesforce CRM to manage customer accounts
- Update data, notes, and requests and process payments in AXS
- Gain an understanding of skills used to successfully manage Member accounts and retain current members
- Serve as a liaison between the Ticketing Department and other internal departments
- Perform other duties as assigned
- Report to multiple department leads
- Assist the Ticketing Department with written and verbal communications to Season Ticket Members, Premium Club Members, Suite Owners and fans
- Assist in planning and executing Member experiences and events, including setup, event operations, post-game surveys and tracking results in Salesforce CRM
- Perform various clerical duties including filing, fulfillment of mailing projects, and distribution of mail
- Assist with gameday duties including in-person customer visits, phone inquiries, seat adjustments, replacement tickets and relocations
- Accurately utilize AXS Back Office ticketing software and Salesforce CRM to manage customer accounts
- Update data, notes, and requests and process payments in AXS
- Gain an understanding of skills used to successfully manage Member accounts and retain current members
- Serve as a liaison between the Ticketing Department and other internal departments
- Perform other duties as assigned
- Report to multiple department leads
Role Qualifications (Skills/Experience/Capabilities):
- Positive and resilient team-centric attitude with a professional demeanor
- Strong critical thinking, problem solving and conflict resolution skills
- Ability to communicate effectively with prospects, Members, fans and customers in a professional manner
- Excellent organizational and oral/written communication skills
- Passion for working in sports, working in a team environment and interacting with fans
- Proven ability to work independently and take ownership of projects
- Positive and resilient team-centric attitude with a professional demeanor
- Strong critical thinking, problem solving and conflict resolution skills
- Ability to communicate effectively with prospects, Members, fans and customers in a professional manner
- Excellent organizational and oral/written communication skills
- Passion for working in sports, working in a team environment and interacting with fans
- Proven ability to work independently and take ownership of projects
Internship Requirements:
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Google Sheets
- Familiar with social media platforms (Facebook, Twitter, Instagram, YouTube)
- Working towards a four-year college degree or graduate degree
- Housing and transportation in the Northern Colorado area
- Ability to work an event-driven schedule, including weekends, evenings, and some holidays
- Comfortable with face-face, in-person experiences with fans
- Experience in the sports industry preferred
- Familiar with social media platforms (Facebook, Twitter, Instagram, YouTube)
- Working towards a four-year college degree or graduate degree
- Housing and transportation in the Northern Colorado area
- Ability to work an event-driven schedule, including weekends, evenings, and some holidays
- Comfortable with face-face, in-person experiences with fans
- Experience in the sports industry preferred
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.