Volunteer Services Specialist

This position will be posted for a minimum of 5 days

Coalition Mission

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for families, children, and individuals who are experiencing or at-risk of homelessness throughout Colorado.

The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service

We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and healthcare are available to everyone.

We Create Lasting Solutions To Homelessness By

• Honoring the inherent dignity of those we serve, affirming their capabilities, and fostering their hope that a better life is possible;
• Building strong, caring, and trauma-informed communities through the integration of housing, health care, and supportive services;
• Advocating for social and racial equity, inclusion, and diversity and challenging the status quo in partnership with our workforce members and those we serve;
• Achieving excellence through continuous quality assurance, innovation, and professional development;
• Using resources judiciously and effectively.
  
  

Position Summary

The Volunteer Services Specialist recruits, onboards, trains, schedules, and supports volunteers serving within the Coalition’s Employment Services program, with a primary focus on the AmeriCorps Seniors RSVP program. In partnership with Employment Services staff, this role coordinates volunteer assignments that support individuals experiencing or at risk of homelessness in preparing for and obtaining employment. The position ensures compliance with AmeriCorps Seniors requirements, including documentation, reporting, and tracking volunteer service activities. Highly collaborative, this position works across departments to support effective volunteer engagement aligned with organizational mission and program goals.

Duties/Responsibilities (Essential Functions)

• Recruit, screen, onboard, train, schedule, supervise, and recognize volunteers supporting the Employment Services program, with a primary focus on the AmeriCorps Seniors RSVP program.
• Coordinate volunteer assignments and schedules in collaboration with Employment Services staff to ensure volunteers are appropriately matched to program needs and client services.
• Provide ongoing communication, support, coaching, and problem-solving to volunteers to promote engagement, retention, and positive volunteer experience.
• Ensure compliance with AmeriCorps Seniors RSVP requirements and applicable federal grant regulations by maintaining volunteer records, tracking service hours, completing required documentation, and supporting grant reporting and program evaluation activities.
• Coordinate volunteer orientation, training, and recognition activities while fostering a welcoming, inclusive, and mission-driven volunteer environment.
• Collaborate with the Associate Director of Employment Services and interdisciplinary staff to identify and implement volunteer-supported activities that enhance client employment readiness and align with program goals.
• Maintain accurate volunteer records and activity data using volunteer management systems and organizational databases and prepare reports as requested.
• Perform other duties as assigned.
  
  

Education, Experience And Job Competencies

Education

• High School Diploma or GED required.
• Associate or bachelor’s degree in a relevant field preferred.
  
  

Experience

• Minimum three (3) years of experience in volunteer coordination, nonprofit program support, community engagement, or related role in human services.
• Experience scheduling, coordinating, and supporting volunteers or staff in a service-oriented environment.
• Experience in volunteer coordination, nonprofit program delivery, community engagement, or related human services work strongly preferred.
  
  

Job Competencies

• Demonstrated ability to create structure, systems, and documentation with minimal supervision.
• Strong interpersonal and customer service skills with demonstrated emotional intelligence and ability to build respectful, supportive relationships with volunteers and staff.
• Demonstrated attention to detail, accuracy, and strong organizational skills.
• Ability to manage multiple priorities and deadlines in a dynamic, fast-paced environment.
• Proficiency in Microsoft Office applications and familiarity with volunteer management systems or database platforms preferred.
• Ability to communicate clearly and effectively across multiple formats with diverse audiences, including staff, volunteers, and program participants.
  
  

Physical Demands and Working Conditions

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job with or reasonable accommodation and without posing a direct threat to safety or health of self or others. In compliance with the Americans with Disabilities Act, CCH provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Company.

Physical Demands

Percentage of work time spent on activity →

0% - 24%

25% to 49%

50% to 74%

75% to 100%

SEEING: Must be able to read computer screens and printed documents.

X

HEARING: Must be able to hear well enough to communicate with employees and others.

X

STANDING/WALKING

X

CLIMBING/STOOPING/KNEELING

X

LIFTING/PULLING/PUSHING

X

• Occasionally moves equipment weighing up to 50 pounds.
• Must be able to write, type and use telephones, cellphone, and online phone. 
  
  

Working Conditions

• Standard work schedule is Monday through Friday, from 8:00 AM - 5:00 PM with some evening and weekend shifts as required. 
• Frequent interpersonal interaction, in addition to regular meetings. 
• May be exposed to unpleasant odors, noxious fumes, excessive noise, and bugs/pests. 
• May be exposed to direct and vicarious trauma including escalated behavior, substance use, death, and mental health disorders. 
• Business operations may continue in various weather conditions, including snow, extreme cold, hot, and other potentially severe conditions.
  
  

Coalition Benefits

We offer a full suite of benefits for our eligible employees and their dependents. We’re proud to offer same-and opposite-sex domestic partner coverage.

• Health Insurance - HMO or PPO
• Dental plans, vision insurance, flexible spending accounts, supplemental life insurance
• Company paid basic life and AD&D insurance coverage, Employee Assistance Program, 403(b) retirement savings matching,
• Extensive paid time-off, including holidays, sick leave, and vacation
  
  

The effective date for your benefits will be the first of the month following your date of hire.

Employees must be able to perform the essential functions of this position with or without reasonable accommodation and without posing a direct threat to the health or safety of themselves or others. CCH is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.