Integrated Health Health Operations Manager

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by: 

·         Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible. 

·         Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services. 

·         Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve. 

·         Achieving excellence through continuous quality assurance, innovation and professional development. 

·         Using resources judiciously and effectively.  

Develops and manages administrative systems that continually improve the integrated operating environment at the new Integrated Stout Street Health Center.

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage. 
• Choice of dental insurance or discount plan. 
• Vision insurance.  
• Flexible spending accounts for health care / dependent care / parking expenses. 
• Free basic life and AD&D insurance coverage. 
• Employee Assistance Program, a problem-solving resource available to you and your household members. 
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting. 
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year. 

• Supervises HOA’s, HOEA’s and Outreach and Enrollment Specialists; engenders a spirit of customer service and quality improvement among supervisees.
• Develops and oversees efficient and accurate methods for integrated client registration and appointment setting at the Stout Street Health Center and eventually CCH Dental Clinic.
• Creates and implements an integrated customer service improvement plan for HOAs via staff training, teambuilding, and performance review process, so that clients experience a compassionate and trauma-informed environment from the beginning of their contact with the health center.
• Works as a member of the Integrated Health Managers team to assign clients to healthcare suites and troubleshoot difficulties that arise.
• Works to fully coordinate Medical, Dental, Behavioral Health, and Eye clinic scheduling, referral, and registration processes.
• Partners with providers, Nursing, and Patient Navigation to produce a seamless patient experience.
• Performs integrated patient flow studies to assure maximal patient experience.
• Performs direct registration and medical records duties as needed to provide adequate front desk coverage and maintain client flow. Facilitates clinic flow, including patient check in and staff scheduling. 
• Collaborates with Clinical Directors and Managers to assure provider schedules with maximized client access, provider efficiency and effective utilization of support staff.
• Assists with integrated staff training on computer software and provides general technical assistance as needed.
• Assists with new employee/volunteer orientation, and clinic tours.
• Develops and maintains an annual budget and maintains cost effective vendor agreements for supplies and services.
• Oversees and monitors reporting of volunteer hours to the CCH Volunteer Coordinator as requested.
• Collaborates with the Vice President of Operations to organize and conduct regularly scheduled facility safety and emergency response drills.
• Participates in the CCH Quality Improvement initiative and develops one administrative quality improvement activity each year.
• Performs other duties as assigned.

• Knowledge of HIPAA, CPT/ICD-9 codes and medical office/community health clinic work processes and operational systems.
• Ability to demonstrate core competency in appropriate parts of the electronic health record.
• Knowledge of practice management systems and medical office software.
• Experience working with the homeless and at-risk families and individuals.
• Ability to participate as a member of an interdisciplinary team and function effectively with internal and external customers.
• Ability to work day, evening and Saturday clinics as needed.
• Able to pass automobile insurance carrier’s motor vehicle record investigation.

• Bachelor’s degree Business, Health Administration or related field preferred.
• Minimum two years of experience in a medical office /clinic management strongly preferred.
• Experience supervising medical records preferred.
• Valid Colorado driver’s license and eligibility for CCH auto insurance coverage required.
• Bilingual (English/Spanish) preferred.

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.

Salary : $64,203 - $75,532