What are the responsibilities and job description for the Box Office (Tickets) Manager position at Colorado Chautauqua?
At the Colorado Chautauqua Association (CCA), we connect people through music, arts, education, recreation, and community. As the steward of one of Colorado's most treasured National Historic Landmarks, we create meaningful experiences while preserving the site and spirit of Chautauqua for future generations.
We are seeking an experienced, customer-focused Box Office Manager to lead ticketing operations for our busy year-round events program. This role combines ticketing strategy, CRM administration, customer service leadership, staff management, reporting, and stakeholder collaboration. The ideal candidate is both detail-oriented and people-oriented, capable of balancing complex ticketing systems with exceptional patron service. This position is based in Boulder, Colorado and is on-site, with the flexibility to work remotely one day per week. Evening and weekend work is required during events and performance seasons.
What You'll Do
- Oversee day-to-day box office and ticketing operations for Chautauqua events.
- Manage our ticketing and CRM platform, including event setup, reporting, inventory, and patron communications.
- Lead and develop the box office team, including seasonal staff.
- Analyze sales and attendance data to support business decisions.
- Partner with promoters, artists, and internal teams to deliver exceptional guest experiences.
- Ensure accurate financial reconciliation and smooth event operations.
Qualifications
- At least 5 years of box office management or related experience.
- Experience with ticketing and CRM platforms such as Spektrix or comparable systems.
- Experience building events, packages, subscriptions, and reports within a ticketing platform.
- Experience supervising seasonal and year-round employees.
- Experience managing financial reconciliations, reporting, and budgets.
- Demonstrated commitment to outstanding customer service.
Preferred
- Experience with Spektrix ticketing system is a plus
- Familiarity with nonprofit fundraising, donor stewardship, or membership programs.
- College degree.
- Basic HTML knowledge.
You'll Thrive in This Role If You Are:
- A strong leader with exceptional attention to detail.
- Calm and effective when solving problems in a fast-paced environment.
- Highly organized and skilled at managing multiple priorities.
- A collaborative team player who enjoys working with diverse stakeholders.
- Adaptable, self-directed, and comfortable balancing independent work with teamwork.
- Passionate about providing outstanding guest and patron experiences.
Why Join Colorado Chautauqua?
- Work in one of Boulder's most iconic and mission-driven organizations.
- Help create memorable live music, arts, and cultural experiences.
- Lead a critical function that directly impacts guest satisfaction and event success.
- Collaborate with a dedicated team committed to hospitality, community, and lifelong learning.
Salary Range: 65,000-72,000 plus health, dental, vision, and disability insurance, along with vacation, personal days, and 401(k).
Applications will be accepted through November 13, 2026.
At Colorado Chautauqua Association (CCA), we celebrate difference and welcome its benefits. We are proud to be an equal opportunity workplace, and do not discriminate on the basis of age 40 and over, race, color, ancestry, national origin, sex, sexual orientation, gender identity, gender expression, religion, creed, disability, military status, genetic information, marital status, or any other status protected by law.