What are the responsibilities and job description for the IT Help Desk/Data Control Tech (1st Shift Onsite) position at Colony Brands Inc.?
Monroe
Wisconsin
Job Description
SC Data Center is an affiliate company of Colony Brands which is one of North America's largest and most successful direct marketing catalog and e-Commerce companies. Our company has grown from a premier mail-order cheese company to include a diverse portfolio of affiliates, brands and products ranging from apparel to kitchen appliances, while maintaining our roots as a private, customer-centric business based in Monroe, WI.
Our employees ARE our most important asset. To holistically support them and our strategic business operations, we are seeking a self-motivated, team player, and independent IT Data Control Technician.
What You'll Do:
Our IT Help Desk/Data Control Technician will be responsible for assisting with first shift departmental responsibilities. This includes providing first-level Help Desk support to both internal and external customers for general business hardware and software questions. In addition, the Data Control role includes assisting our internal development teams with job scheduling and troubleshooting.
You'll also be responsible for:
* First level Help Desk support for Internal and External customers for general hardware and software problems.
* Create and update user access and permissions within supported systems
* Track and prioritize batch schedules and ADHOC job requests through an interactive enterprise scheduling platform.
* Monitor business report accuracy through reconciliation and validation while administering inbound and outbound data file processing workflows.
* Coordinate changes and scheduled system maintenance windows with outside business partners.
Qualifications
The IT Help Desk/Data control Technician is expected to communicate effectively with other departmental individuals. In addition, you will gain exposure to more complex IT tasks within and across teams. The individual will work under supervision from the IT Operations Manager and may assume responsibilities as a team leader in the absence of the IT Operations Manager.
In addition, we are looking for:
* A high school education or equivalent.
* Working towards a post high school education in an IT related field.
* Working knowledge of client level PC hardware and Office products.
* Good communication skills in both oral and written form.
* The ability to comprehend detailed tasks.
* Above average organizational skills.
* The ability to work independently with limited supervision.
* The ability to communicate effectively with a variety of personality types.
* The ability to work first shift hours.
* The ability to work onsite.
About Us
At SC Data Center we pride ourselves on being a customer-focused organization dedicated to excellence in information technology, and contact center services. As a proud affiliate of Colony Brands, one of North America's leading multi-channel, direct-marketing companies, we leverage our extensive experience to deliver top-notch service and solutions.
Benefits Details
SC Data Center is not just about growing our profits - We are about giving our employees the opportunity for growth and providing a better place to live and work. We also offer our employees many great rewards in addition to monetary compensation:
Job Category
IT
Employment Type