What are the responsibilities and job description for the Spa Front Desk Attendant position at Colonial Williamsburg?
Description
From the Historic Area to Hotels, Colonial Williamsburg mission that "the future may learn from the past" is part of everything we do. Colonial Williamsburg boasts a rich history as well, having hosted and entertained guests from around the globe. The Spa of Colonial Williamsburg is looking for an experienced individual to fill the position of Front Desk Attendant and assist with all aspects of the day to day operation of the Fitness Center and provide classes to our guests.
Responsibilities of the Spa Front Desk Attendant include, but are not limited to:
- Greet guests with a warm welcome, presenting a professional, friendly demeanor.
- Responsible for receiving incoming calls for appointments and scheduling them accordingly. Provide therapists with an accurate daily schedule throughout shift.
- Within 2 days of arrival, call all expected guests to promote spa, salon and fitness center. Accommodate guest and member requests, answer questions and sell spa/salon services and retail and well as memberships.
- Demonstrate a full knowledge of the spa’s treatments and products used and sold. Assist guests with retail product selection. Promote and up sell all spa/salon services.
- Handle guest complaints following established practices for guest problem resolution to ensure guest satisfaction.
- Ability to provide advice to the guest in their selection of treatments to ensure a smooth and proper order of service.
- Responsible for proper point of sale procedures and cash handling policies.
- Process gift certificate requests including taking orders, preparing certificates, process payment and record sale.
- Coordinate with housekeeping for adequate supply of robes, towels, spa guest amenities and assure the proper stocking of guest lockers.
- Responsible for spa environment including background music, hospitality F&B in the relaxation lounge and members sitting area, lighting levels and water feature.
- Ensure all guests and members sign in before entering the spa facility. Track all guests on daily wait list.
- Complete all necessary check lists and supply re-order forms as needed.
REQUIRED SKILLS AND ABILITIES:
- High school diploma or equivalent required.
- A minimum of (2) two years of experience in a guest service capacity (preferably in-person in a hospitality setting).
- A minimum of (2) years of Administrative/organizational skill or vocational education
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Ability and desire to communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical and computer skills.
Here is what we offer to all of our associates:
- Competitive compensation
- Exceptional benefits plan for eligible associates & their family members.
- 401K matching program for eligible associates.
- Opportunity to grow with us, a top rated company on Glassdoor
- Discounts to any of our Crescent managed properties in North America for you & your family members
Qualifications
Administrative
Experience
- Required
2 years:
Administrative
- Required
2 years:
Guest Service experience
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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