What are the responsibilities and job description for the Guest Services Coordinator - Call Center position at Colonial Williamsburg Foundation?
Who We Are
Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation.
Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 89 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, The Bob and Marion Wilson Teacher Institute, and a renowned research library, the John D Rockefeller Jr Library.
Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on site restaurants and taverns that blend a historically inspired dining experience with today’s evolved tastes. Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.
About The Position
The Guest Services Coordinator position for the Call Center promptly follows up with guests from the overnight message box, manages daily correspondences to include the Colonial Williamsburg Hospitality website email box, monitors inbound calls and assists with daily overflow coverage needs for both transient and group reservations.
Main Duties:
Responsibilities include but are not limited to:
work nights, weekends, and holidays.
This is a non-exempt position, eligible to receive overtime in accordance with the Fair Labor
Standards Act (FLSA). This position may be subject to overtime during high peak times, etc. as
directed and approved by the supervisor.
This job description reflects the general responsibilities of the position and is not intended to be an
exhaustive list. Duties and responsibilities may evolve over time based on operational needs.
Required Education and Experience:
Prolonged periods of sitting at a desk and working on a computer.
Typical Work Schedule:
Full time position 9:00am to 5:30pm with weekends included
Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation.
Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 89 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, The Bob and Marion Wilson Teacher Institute, and a renowned research library, the John D Rockefeller Jr Library.
Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on site restaurants and taverns that blend a historically inspired dining experience with today’s evolved tastes. Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.
About The Position
The Guest Services Coordinator position for the Call Center promptly follows up with guests from the overnight message box, manages daily correspondences to include the Colonial Williamsburg Hospitality website email box, monitors inbound calls and assists with daily overflow coverage needs for both transient and group reservations.
Main Duties:
Responsibilities include but are not limited to:
- Promptly follow up with guests from the overnight message box.
- Assist with group reservations and inbound group calls.
- Manage daily correspondences to include Colonial Williamsburg Hospitality website email box, applying check deposits.
work nights, weekends, and holidays.
This is a non-exempt position, eligible to receive overtime in accordance with the Fair Labor
Standards Act (FLSA). This position may be subject to overtime during high peak times, etc. as
directed and approved by the supervisor.
This job description reflects the general responsibilities of the position and is not intended to be an
exhaustive list. Duties and responsibilities may evolve over time based on operational needs.
Required Education and Experience:
- High school diploma or equivalent
- Customer service experience, hotel or call center experience
- Proficiency in Microsoft Office suite: Outlook, Word and Excel
- Must demonstrate exceptional verbal and written communication skills and possess excellent telephone etiquette.
- Must possess a positive and upbeat attitude at all times.
- Ability to demonstrate a high level of hospitality and courtesy.
- Ability to answer a broad range of general questions about Colonial Williamsburg quickly and accurately
- Ability to work independently and adapt to changing work priorities.
- Ability to work nights, weekends and holidays.
Prolonged periods of sitting at a desk and working on a computer.
Typical Work Schedule:
Full time position 9:00am to 5:30pm with weekends included