What are the responsibilities and job description for the Employee Benefits Specialist position at Colonial Life?
Company Description Colonial Life & Accident Insurance Company, a subsidiary of Unum Group, provides financial protection benefits to workers and their families across the United States. The company offers a broad range of workplace benefits, including disability, life, accident, dental, cancer, critical illness, and hospital confinement indemnity insurance. Colonial Life supports more than 87,000 businesses and 4 million workers through benefits services, education, and innovative enrollment technology. In 2022, the company paid over $700 million in benefits to policyholders, demonstrating a strong commitment to supporting customers during unexpected life events. Colonial Life maintains an active presence on social platforms such as Facebook, LinkedIn, and Instagram.
Role Description The Employee Benefits Specialist is a contract role responsible for supporting employers and their employees with understanding, selecting, and managing Colonial Life’s workplace benefits. Based in Sanford, FL, this hybrid position allows for both on-site work and some work from home, depending on business needs. Day-to-day responsibilities include assisting with benefits enrollment, explaining plan options and coverage details, and responding to employee and employer inquiries. The role involves coordinating with internal teams and account representatives, maintaining accurate benefits records, and ensuring timely resolution of benefits-related issues. The Employee Benefits Specialist will also help deliver benefits education, support ongoing account servicing, and uphold compliance with company policies and regulatory requirements.
Qualifications
Role Description The Employee Benefits Specialist is a contract role responsible for supporting employers and their employees with understanding, selecting, and managing Colonial Life’s workplace benefits. Based in Sanford, FL, this hybrid position allows for both on-site work and some work from home, depending on business needs. Day-to-day responsibilities include assisting with benefits enrollment, explaining plan options and coverage details, and responding to employee and employer inquiries. The role involves coordinating with internal teams and account representatives, maintaining accurate benefits records, and ensuring timely resolution of benefits-related issues. The Employee Benefits Specialist will also help deliver benefits education, support ongoing account servicing, and uphold compliance with company policies and regulatory requirements.
Qualifications
- Demonstrated knowledge of Benefits Administration and Employee Benefits, with the ability to explain plan options and coverage clearly.
- Experience in Insurance-related roles, including familiarity with group benefits, claims processes, and enrollment procedures.
- Strong Customer Service skills, with a focus on empathy, responsiveness, and clear communication to workers and employers.
- Background in Account Management, including maintaining client relationships, coordinating implementations, and supporting renewals.
- Excellent verbal and written communication skills, with strong attention to detail and organizational abilities.
- Comfort working in a hybrid environment in Sanford, FL, including in-person meetings and remote tasks.
- Proficiency with standard office software and benefits or HR information systems; experience with enrollment technology is a plus.
- Prior experience in employee benefits, HR, or insurance is preferred; relevant certifications or coursework are beneficial.