Optometry Receptionist

At Colonial Eye Care, the front desk is more than a check-in point—it’s where the patient experience begins.

We’re looking for a warm, confident, and highly organized Front Desk Receptionist who thrives in a fast-paced environment and takes pride in creating a welcoming, seamless experience for every patient who walks through our doors.

If you love working with people, excel in customer service, and want to be part of a team that values both excellence and culture, this is your opportunity.

What You’ll Do (and Why It Matters)

This role is the face and flow of the practice—setting the tone for every patient interaction.

You will:

• Welcome patients with warmth, professionalism, and confidence
• Create a positive first impression that reflects our standard of care
• Schedule and manage appointments with accuracy and efficiency
• Verify patient information, insurance, and intake details
• Answer phones and communicate clearly with patients and team members
• Guide patients through check-in and check-out seamlessly
• Collect payments and ensure accurate financial transactions
• Maintain organized and accurate electronic records
• Support overall office flow and step in where needed to keep things running smoothly

Who You Are

You’re not just friendly—you’re intentional, reliable, and composed under pressure.

You likely:

• Have a strong background in customer service (medical experience is a plus, not required)
• Communicate clearly and confidently, both in person and over the phone
• Are highly organized and able to multitask in a fast-paced environment
• Take ownership of your role and follow through on details
• Look for ways to go above and beyond to create a memorable, personal patient experience
• Stay calm, professional, and solution-focused—even on busy days
• Thrive in a team that values accountability, integrity, and excellence
• Genuinely enjoy helping people and creating a positive experience

What Makes Us Different

We value people first—in every interaction, with every individual.

At Colonial Eye Care:

• The front desk plays a critical role in the patient experience
• We prioritize people over transactions
• We believe in clear communication and strong teamwork
• We hold a high standard—and support each other in reaching it
• We are actively building something—and want people who want to grow with us

Growth & Opportunity

This is not a stagnant role.

You’ll have the opportunity to:

• Grow your skills in patient care, communication, and office operations
• Gain exposure to multiple areas of the practice through cross-training
• Take on increased responsibility as you develop within the role

Qualifications

• High school diploma or equivalent
• Customer service experience required
• Medical or front desk experience preferred
• Strong computer skills and attention to detail required
• Willingness to learn, grow, and be coached

Position Details

• Full-time | In-person
• Monday–Friday (No weekends)
• Williamsburg, VA

Benefits

• Competitive pay ($16–$18/hour)
• 401(k) matching
• Paid time off
• Parental leave
• Vision benefits employee discounts

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Experience:

• Customer service: 3 years (Required)
• Medical receptionist: 2 years (Required)
• Medical billing: 1 year (Preferred)

Ability to Commute:

• Williamsburg, VA 23185 (Required)

Work Location: In person

Salary : $16 - $18