Customer Service Representative

At CollisionStoneGuard, based in La Crosse, WI, we’re a dynamic and growing small business dedicated to delivering exceptional customer service. Our team thrives in a modern, relaxed work environment where agility and efficiency are key. We’re committed to fostering a positive atmosphere with opportunities for growth and a range of company perks.

Our Work Environment:

• Contemporary office setting
• Opportunities for professional growth
• Relaxed and friendly atmosphere
• Casual work attire
• Attractive company perks

Responsibilities:

• Deliver outstanding customer service through phone and email
• Address and resolve customer inquiries and issues promptly and professionally
• Identify opportunities to upsell products and services when suitable
• Understand customer needs and provide tailored solutions
• Analyze customer accounts and provide detailed, accurate information
• Maintain comprehensive product knowledge to assist customers effectively
• Adhere to company policies and procedures to ensure high customer satisfaction
• Accurately document all customer interactions in our system

Requirements:

• Prior experience in inbound calling or sales preferred
• Excellent verbal and written communication skills
• Strong phone etiquette and active listening abilities
• Proficient in analyzing customer needs and offering suitable solutions
• Exceptional problem-solving skills with the ability to handle challenging situations with patience and empathy
• Ability to thrive in a fast-paced environment and manage multiple tasks effectively

We offer competitive compensation and are eager to welcome dedicated professionals who are passionate about providing stellar customer service. Apply today to become a part of our committed team!

Pay is determined based on prior experience.

Job Type: Full-time

Pay: $15.00 - $25.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person

Salary : $15 - $25