Loan Processing Assistant Manager

Collins Community Credit Union, a growing organization is currently recruiting for a Loan Processing Assistant Manager for our headquarters in Cedar Rapids, Iowa. This person will be a competitive, independent, "doer" who can problem solve and get things done through people. The Loan Processing Assistant Manager position will assist in leading and overseeing the loan processing team—ensuring the timely, accurate, and compliant processing, funding, and documentation of consumer, home equity, indirect, and credit card loans. This role drives operational efficiency through team coaching, workflow management, quality control, and process improvement while maintaining superior member service and adherence to regulatory standards.

Essential Functions:

• Demonstrate enthusiastic support of corporate mission, core values, and long-term objectives. Performs duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards, and our work procedures.
• Oversee daily loan processing operations and workflow distribution to ensure optimal productivity, timely loan funding, and adherence to service level agreements.
• Provide continuous coaching, mentoring, training, and performance feedback to develop loan processing personnel and cultivate team capabilities.
• Serve as the primary subject matter expert regarding lending policies, regulatory compliance requirements, operating procedures, and core system applications.
• Conduct comprehensive quality control reviews of loan files to ensure complete documentation, underwriting compliance, and regulatory alignment prior to closing and funding.
• Process and fund consumer, home equity, credit card, and indirect loans during peak volumes or as operational needs dictate.
• Coordinate with members, vendors, and cross-functional teams to resolve complex processing exceptions and expedite required documentation.
• Direct the procurement and evaluation of third-party documentation for home equity products, including title work, property valuations, and flood determinations.
• Monitor and manage active pipeline metrics to eliminate bottlenecks, minimize turn times, and elevate member satisfaction.
• Identify process optimization opportunities and assist management in refining operational procedures, system workflows, and member service standards.
• Generate and analyze department productivity reports, error rate assessments, and operational metrics to support data-driven decision-making.
• Act as the senior escalation point for member, staff, and vendor inquiries, resolving complex issues with professionalism and urgency.
• Support department management with project implementation, internal and external audit reviews, regulatory examinations, and strategic operational planning.
• Assist in staff scheduling, resource allocation, and coverage planning to maintain seamless operational capacity.

Working Conditions:

• Prolonged periods of stationary work at a desk (up to 90% of the workday).
• Frequent movement across the facility to interact with staff, access filing systems, and operate standard office equipment.
• Continuous operation of computing hardware, software applications, and general business equipment.
• Extensive professional communication via email, phone, and in-person interactions with members, internal staff, vendors, and external business partners.
• Dynamic work environment with variable volume demands, firm processing deadlines, and shifting operational priorities.

Job Qualifications:

• Education: High school diploma, GED, or equivalent required. Associate degree in Business Administration, Finance, or a related field strongly preferred.
• Experience: 3–5 years of progressive experience in consumer lending, loan processing, underwriting support, or financial institution operations. Prior experience in a leadership, supervisory, or coaching capacity preferred.
• Knowledge & Skills: Deep familiarity with consumer lending regulations, loan documentation standards, and core lending management systems. Proficient with Microsoft Office Suite (Word, Excel, Outlook).
• Competencies: Strong leadership, analytical, organizational, and problem-solving abilities. Excellent written and verbal communication skills with a demonstrated capacity to manage competing priorities in a fast-paced environment.
• Requirements: Ability to meet bondability standards in accordance with State of Iowa and Credit Union regulatory guidelines.

What You Receive from Employment with CCCU

A Comprehensive Health, Wellness and 401k package. It’s our passion to empower people, and especially our employees, to add years to their lives and more life to their years. That means a healthy account balance and a healthy body to match. We live our Core Values with Purpose and believe putting our employees first will enable and embolden them to put our membership first.

What we offer you; Competitive Pay, Bonus, and Benefits Package; 401k Match, Tuition Reimbursement, Disability Insurance, Employee Discounts, Career Training & Development Opportunities

Collins Community Credit Union is an EEO Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans and individuals with disabilities to apply for career opportunities with the Credit Union. We are an E-Verify Employer.