Dispatcher/Receptionist

About:

Collins Building Services (CBS) is proud to be a leading firm in facility management throughout the New York Tri-State area for over 30 years. Clients choose us for our commitments of superior quality service, transparency and innovation, tailored to their individual needs. With over 3,200 field employees, Collins Building Services’ HR team puts our employees at the center of everything we do.

As part of Collins Building Services’ HR, you will develop and execute HR strategies focused on organizational effectiveness, workforce planning and employee engagement. To discover endless opportunities to learn and realize your greatest potential – join CBS’ HR Team!

Job Overview:

The HR Dispatcher works under the direction of the HR Supervisor and supports the corporate and field operations team to manage the assignment of janitorial replacement team members across various work sites and perform other administrative duties within the HR and Operations departments.

Responsibilities:

• Operates the main operations department reception line in a professional and courteous manner.
• Documents all absences of full-time employees (sick, personal, leaves, etc.) and extra labor requests and promptly assigns temporary placement employees as necessary.

• Communicates effectively and promptly all replacement assignments with field operations and clients, as necessary.
• Coordinates exit process for terminated employees (collects uniforms, ID cards, and other company property).
• Actively assesses temporary staff to identify performance levels both positive and negative.
• Elevate labor or client concerns to the HR Supervisor / HR Management team as necessary.
• Generates temporary contact lists through Access.
• Research timekeeping discrepancies and resolves with the field and payroll department.
• Track, log and distribute employee checks on a weekly basis.
• Analyze payroll reports, including active no hours and labor distribution, and audits to ensure proper maintenance and accurate employee staffing and classifications.
• Research stop payment requests and processes as necessary.
• Interact with payroll team in an effective and positive manner to process and resolve payroll related issues according to CBS regulations and legal compliance.
• Assist in operating the main operations department reception line in a professional and courteous manner when necessary.

Qualifications and Competencies:

• High School Degree minimum. College Degree in HR highly desired.
• 2 years of prior administrative experience with a focus on HR/ Staffing preferred.
• Fluency in Spanish is required.
• Strong English communication skills both written and verbal.
• Ability to work in a highly fast paced environment and operate multiple phone lines.
• Ability to work successfully in a team environment while able to work well independently.
• Advanced knowledge of Excel and Microsoft Suite systems is required.
• Must have strong attention to detail and a high standard for accuracy.
• Excellent leadership, facilitation, and interpersonal skills, with the ability to liaise positively with all levels of management and field teams.
• Self-starter able to work with a high degree of urgency and under pressure.
• Ability to prioritize work and elevate concerns appropriately.
• Prior experience in working in an union environment is helpful.
• Basic understanding of all HR guidelines and policies, organizational development, compensation, benefits, talent acquisition, and operations is preferred.

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Collins Building Services provides equal employment opportunities to all employees and applicants. The Company does not discriminate in employment opportunities or practices on the basis of race, creed or religion, color, national origin, sex, age, disability or handicap, marital status, military or veteran status, sexual orientation, citizenship or citizenship status, or any other characteristic protected by federal, state, or local law.​

Job Type: Full-time

Pay: From $21.00 per hour

Schedule:

• 8 hour shift
• Morning shift

Application Question(s):

• Are you comfortable working fully in office?
• Are you available to work a 6am to 3pm, Monday to Friday, schedule?
• Do you have experience managing multiple phone lines and assisting with a high volume of communication via phone and email?

Education:

• High school or equivalent (Preferred)

Experience:

• HR Administrative /Dispatcher: 1 year (Preferred)

Language:

• Spanish (Required)

Ability to Commute:

• Long Island City, NY (Preferred)

Work Location: In person

Salary : $21 - $45,000