What are the responsibilities and job description for the Quality Manager position at Collin County Mental Health Retardation Center?
The Quality Manager for Behavioral Health provides Quality Management (QM) activities for a Behavioral Health Agency serving adult and children with mental illness and chemical dependency. This position requires a regular presence in the office.
Under the general direction of the Assistant Director of Quality Assurance the Quality Manager performs a variety of professional quality management activities in an environment of Continuous Quality Improvement. This position is responsible for quality management within the Behavioral Health Division as well as support for regulatory and compliance activities to ensure that services provided are in accordance with all regulatory and accreditation requirements within a trauma-informed and person-driven care model.
- Performs Quality Management Reviews and other supportive activities including Health Record Reviews, Incident Investigations, Form Development, Performance Measures and other data collection related to quality indicators, and Complaint Management.
- Analyzes review findings, provides recommendations for areas of improvement, and collaborates with supervisory workforce to find and implement quality initiatives.
- Provides education, technical assistance, and support to the BH Division as needed to assist the Division in meeting Quality and Performance Standards.
- Reviews TAC, Health and Safety Code, contracts, and other sources regularly to ensure that Policy and Procedures follow current standards and makes recommendations for updates as needed.
- Ensures consistent application of the UM Guidelines, Quality Management (QM) Guidelines, and processes.
- Works under the supervision of the Assistant Director of Quality Assurance and ensures effective communication regarding QM operations, performance, and areas of needed improvement.
- Performs other related job duties as assigned.
- Must have a Bachelor’s degree in psychology, social work, or related field from a four-year university.
- Bachelor’s degree must meet Texas Administrative Code requirements for a Qualified Mental Health Professional-Clinical Services (QMHP-CS).
- May have a Master’s degree in Counseling, Social Work, or related field.
- Required three years of clinical experience in the treatment of individuals with mental illness and/or chemical dependence. If a shorter time the individual’s experience and aptitude to learn and perform role well quickly will be taken into consideration.
- Preferred having at least two years of utilization and/or quality experience.
- Must have reliable transportation and a valid driver’s license.