Regional Operations Manager, Brokerage

BE influential. BE innovative. BE collaborative. Be all that and more at Colliers International. Join our team as a Regional Operation Manager in Norfolk, VA.

At Colliers International, we help leaders succeed by helping them build amazing workplaces, businesses and communities around the world. We do this by thinking differently, sharing innovative ideas and offering a unique and collaborative workplace where you can succeed.


Purpose of Position

The Regional Operations Manager will work to lead and design the effective and consistent delivery of Operational excellence within their region that will enhance the company’s mission, purpose, and core values.

The role will be heavily responsible for all office operations and will act as business partner to the Market Leader, overseeing multiple local offices, and focusing on the alignment of the Administrative, Operational, and Financial platform delivery model in support of strategic business plans. 

Essential Functions & Job Duties:

Staff Management/ Leadership

• Provide direction and support for all Brokerage Operations strategy, programs, policies, procedures, and projects for all offices across their region.

• Assist in the recruitment, building, and developing, of an engaged and high performing marketing & operations team within their region.

• Partner with the local Market Leader in ensuring high levels of engagement and retention with staff and brokers.

• Partner with other department managers across other regions to help guide business decisions for the local markets.

• Partner with corporate People Services on implementing human resources activities for local operations including recruitment, selection, orientation, training, and performance management of the brokerage team.

• Deliver suggestions, feedback and criticism directly to the people who can effect change.

• Assist in organizing regular check-ins for local marketing and operations staff.

• Assist Market Leader in conflict resolution issues.

• Deliver successful industry and team events within region.

Business Development

• Assist Market Leaders and local Managers to identify training needs and provide training resources for all offices within their region.

• Provides oversight and guidance, in coordination with Corporate People Services, of retention practices across the region – development planning, rewards and recognition practices.

• Works with staff to allocate office resources where needed throughout the region.

• Maintain regular contact and build solid working relationships with Brokers and their appointed staff, to ensure the highest level of operational service.

• Assists with the development and implementation of company-wide brokerage initiatives and new technology solutions. 

Compliance Management

• Continuously evaluates regional processes to ensure maximum efficiencies and compliance with policies and internal controls to ensure consistency and quality of execution and performance.

• Maintains an effective audit process within region to assure quality controls are met related to personnel, deal administration and finance

• Partner with Corporate People Services in ensuring legal compliance with issues such as broker contracts, employee relation and conflict resolution.

Financial Management

• Partner with local Marker Leader in submission of realistic and achievable budgets and forecasts to ensure proper business planning.  Lead annual financial budget / forecast process including planning, communication, tools, and data entry

• Support refinement of P&L structure and strategy as well as ongoing profitability analysis

• Manage expenses with local Market Leader, Brokers and Staff for their region.

• Ensure consistent production of financial reporting for the local Market Leader.

• Generate and distribute monthly financial management reports to leadership and department leads

• Prepare accurate, timely and insightful quarterly performance management reports to leadership on key metrics and KPIs

• Facilitate processing of all receivables, reconciliation of variable compensation distributions, and performance bonuses

• Build meaningful relationships with Brokerage leadership, becoming a trusted advisor and partner to the business

• Provide ad-hoc financial analysis and decision support, providing insight into capital or other strategic spend

• Perform other duties as assigned

Travel

This position requires up to 20% travel. Travel is primarily between the Richmond, Norfolk, Raleigh markets and during standard business hours.

Required Education, Experience and Skills

• Bachelor’s degree (BA/BS) and 5-10 years of progressive operations and financial management experience managing in commercial real estate in a local or regional scope.

• Previous experience running the operations of 2 offices/locations.

• Proven track record in the deployment and oversight of administrative practices in a decentralized environment.

• Leadership, strategic thinking, enterprising in nature.

• Will be a change management champion driving successful organizational change

• Excellent communication, analytical and problem-solving skills.

• Proficiency with computer applications required, including Microsoft, Windows, Excel, Word, and Outlook.

• Strong focus on business partnership and high degree of discretion and confidentiality.

• Demonstrates organization skills with the ability to successfully manage multiple priorities in a dynamic environment.

• Team oriented, with the ability to build consensus and effective relationships in a cohesive business environment.

• Encourage and supports leadership and growth in others.

• Must have a passion for customer service excellence.

BE who you are and what you want to be with Colliers. We’d love to meet you. Apply today to join our team.