What are the responsibilities and job description for the Customer Engineer, Product position at Collibra Inc.?
We're shaping the way some of the largest organizations in the world manage data by helping customers connect the right data and insights for all Data Citizens. We are building a team of exceptional people to help us deliver on that promise.
As a Customer Engineer, you are the guiding force behind bringing Collibra's product and vision to customers and prospects. Customer Engineers establish knowledgeable and trusted relationships from day one and serve as thoughtful technical advisors. As a Customer Engineer at Collibra, you will be responsible for the technical relationship with the customer throughout the entire customer journey both pre- and post-sale.
You will fill an essential and highly respected role in the sales organization at Collibra, collaborating and building relationships cross-functionally and across geographies for the larger team's success.
Customer Engineers at Collibra are responsible for- Providing timely technical expertise on Collibra's products to customers, prospects, partners, and internal teams.
- Creating and maintaining lab environments and playbooks for successful technical demonstrations and evaluations by peers and partners.
- Collaborating with the Product team by giving early product feedback and sharing field observations and customer insights to enhance competitive advantage.
- 2 years in a technical customer facing role in enterprise software.
- Working experience in creating and delivering presentations, conveying product messaging, and explaining complex technical concepts to both technical and non-technical audiences across various organizations.
- Working experience in installing, configuring, integrating, troubleshooting, and diagnosing issues with enterprise software solutions.
- A bachelor's degree or equivalent related working experience is required.
- This position is not eligible for visa sponsorship
- Proficient in communicating effectively with technical and non-technical staff across internal and external organizations.
- Able to adapt to new technologies and learn quickly.
- Able to work independently and collaboratively.
- Knowledgeable about use cases, challenges, and technologies in data management, business intelligence, data science, and data analytics.
- Willing to travel up to 15%.
- Within your first month, you will be able to clearly explain the value of the Collibra platform and understand key concepts and terminology related to it.
- Within three months, you will be able to present and demo the Collibra Platform, focusing on architecture and integration, with minimal support.
- Within six months, you will achieve a Collibra certification and be able to explain, present, set up, configure, and troubleshoot Collibra Platform integrations with external systems.
The standard base salary range for this position is $104,000 - $130,000 per year. This position is eligible for additional commission-based compensation. Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location.
In addition to base salary, we offer equity ownership at every level, bonus potential, a Flex Fund monthly stipend, pension/401k plans, and more.
Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about Collibra's benefits.
We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.
At Collibra, we're proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.
With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.
As a company with diverse global roots, we celebrate every Collibrian’s individuality. Regardless of your race, age, religion, national origin, sexual orientation, or gender identity, Collibra is proud to be an equal opportunity workplace.