What are the responsibilities and job description for the Senior Manager, CRM position at Collegium Pharmaceutical, Inc.?
Collegium Pharmaceutical is building a leading, diversified biopharmaceutical company committed to improving the lives of people living with serious medical conditions. We have a leading portfolio of responsible pain management and neuropsychiatry medications.
Hybrid: Required to be onsite in Stoughton, MA on Tuesday, Wednesday and Thursday.
Position Overview
The Senior Manager CRM is responsible for the day-to-day operations of Collegium’s Customer Relationship Management platform (Veeva Vault CRM), ensuring it supports business goals across sales, marketing, and medical. This role will collaborate cross-functionally with field teams, IT, and third-party vendors to enhance usability, drive adoption, and deliver actionable insights that improve customer engagement and business performance.
Responsibilities
Leadership Behaviors are a core set of behaviors that vary based on Level in the organization. We have categorized these under Head, Heart, and Guts.
$174,860 - $189,800 USD
Collegium is an equal opportunity employer. It is the policy of Collegium, in all of its relations with its employees and applicants for employment, to base all employment-related decisions upon valid job-related factors, without regard to age, national origin, citizenship status, ancestry, race, color, religion, creed, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, military or veteran status, physical or mental disability, genetic information, or any other status protected by applicable federal, state, or local law. This policy applies to hiring, training, promotion, compensation, disciplinary measures, access to facilities and programs, and all other personnel actions and conditions of employment. By this policy, Collegium seeks to ensure that all employees have the opportunity to make their maximum contribution to Collegium and to their own career goals. This policy provides for an equal employment opportunity program that will simultaneously serve the requirements of society, the law, sound business practices and individual dignity.
If you have questions or concerns about equal employment opportunities in the workplace, you are encouraged to bring these issues to the attention of the Head of Human Resources. We will not allow any form of retaliation against employees who raise issues of equal employment opportunity. To ensure our workplace is free of artificial barriers, violation of this policy may result in disciplinary action, up to and including termination.
Hybrid: Required to be onsite in Stoughton, MA on Tuesday, Wednesday and Thursday.
Position Overview
The Senior Manager CRM is responsible for the day-to-day operations of Collegium’s Customer Relationship Management platform (Veeva Vault CRM), ensuring it supports business goals across sales, marketing, and medical. This role will collaborate cross-functionally with field teams, IT, and third-party vendors to enhance usability, drive adoption, and deliver actionable insights that improve customer engagement and business performance.
Responsibilities
- Serve as the subject matter expert (SME) and primary business owner of Veeva Vault CRM and accompanying applications (Align, Network, etc.)
- Develop and implement strategies for using CRM and marketing automation platforms together, ensuring seamless data flow and a unified customer view
- Ensure digital asset availability in CRM (Rep Triggered Email, CLM, etc.)
- Lead the configuration and continuous improvement of the CRM platform in partnership with vendors and internal stakeholders
- Ensure CRM data accuracy, integrity, and segmentation by managing regular data updates and audits
- Identify and prioritize enhancements to improve efficiency, enablement, usability and functionality for sales, marketing, and medical teams
- Identify opportunities to enhance Commercial execution
- Support CRM users with training materials, troubleshooting, and onboarding
- Proactively monitor CRM usage and adoption; drive continuous education and support for users
- Develop activity level reporting for Commercial leadership, Sales leadership, and individual Field Sales personnel
- Translate CRM data into insights that support decision-making and strategic planning
- Work closely with internal stakeholders to align CRM activities with business needs
- Coordinate with external vendors and third-party service providers to ensure smooth platform operation
- Responsible for field help desk and support
- Evaluate, consult on future tools such as AI related to field and operational efficiency, insights, and impact
Leadership Behaviors are a core set of behaviors that vary based on Level in the organization. We have categorized these under Head, Heart, and Guts.
- Head
- Know our Business
- Think Critically
- Decide
- Execute
- Heart
- Collaborate
- Develop
- Communicate
- Embrace Authenticity
- Guts
- Be Disruptive
- Innovate
- Evolve
- Be Tenacious
- Bachelor’s degree in Computer Science, Information Systems, Finance, Business, Analytics or related field
- 6-8 years of experience in the pharmaceutical or life sciences industry supporting Veeva CRM
- Strong analytical, communication, and stakeholder management skills
- Strong attention to detail, problem-solving skills, and ability to translate business needs into technical solutions
- Comfort working independently as an individual contributor with high accountability
- Understanding of compliance and regulatory considerations in pharma/biotech industry
$174,860 - $189,800 USD
Collegium is an equal opportunity employer. It is the policy of Collegium, in all of its relations with its employees and applicants for employment, to base all employment-related decisions upon valid job-related factors, without regard to age, national origin, citizenship status, ancestry, race, color, religion, creed, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, military or veteran status, physical or mental disability, genetic information, or any other status protected by applicable federal, state, or local law. This policy applies to hiring, training, promotion, compensation, disciplinary measures, access to facilities and programs, and all other personnel actions and conditions of employment. By this policy, Collegium seeks to ensure that all employees have the opportunity to make their maximum contribution to Collegium and to their own career goals. This policy provides for an equal employment opportunity program that will simultaneously serve the requirements of society, the law, sound business practices and individual dignity.
If you have questions or concerns about equal employment opportunities in the workplace, you are encouraged to bring these issues to the attention of the Head of Human Resources. We will not allow any form of retaliation against employees who raise issues of equal employment opportunity. To ensure our workplace is free of artificial barriers, violation of this policy may result in disciplinary action, up to and including termination.
Salary : $174,860 - $189,800