What are the responsibilities and job description for the Customer Service - May to September position at COLLEGE PRODUCTS, INC.?
Role: Do you want a role where your work truly makes a difference? As our Customer Service Specialist, you’ll oversee the customer journey and help students get the right products. You’ll also support our on-campus delivery and collection teams across the country, giving you a chance to build leadership skills while driving real results.
About Us: College Products is the trusted partner for colleges and universities seeking to elevate their on-campus housing experience. From small campuses to renowned institutions like Iowa State University, UC Berkeley, and the University of Maine, we provide high-quality appliances and furniture designed to meet the unique needs of student housing.
Founded in a dorm room at the University of South Dakota in 1997, College Products remains a family-owned and operated business driven by a mission to enhance campus living. Our founder’s vision centers on tackling on-campus housing challenges while exceeding expectations with innovative products and unmatched service. Join us in transforming student housing, one campus at a time.
Responsibilities:
- Own the full customer experience lifecycle from onboarding issue resolution for both students and university partners.
- Handle inbound student inquiries (phone, email) and follow up on service issues before, during, and after product delivery.
- Track student requests and team tasks using our internal work order system.
- Resolve escalated student or school issues with professionalism and urgency, coordinating with internal teams as needed.
Qualifications:
- Excellent communication skills both written and verbal.
- Highly organized with strong attention to detail.
- Ability to manage deadlines, and high-volume tasks simultaneously.
- Tech-savvy: Comfortable working with CRMs, work order tools, and task-tracking platforms.
Attributes:
- Service-minded and solutions-focused
- Calm under pressure
- Detail-oriented and highly accountable
- Strong interpersonal skills
- Able to work independently and collaboratively
- Naturally proactive, you don’t wait to be told what’s broken
Salary:
$18-$25/hr (Depending on Qualifications)
This Job is from May 1st to September 15th. 5 weekend days are required to be worked from July 15th to September 15th
Join Us Today!
If you're ready to own and elevate the customer experience at a growing, values-driven company, we want to hear from you. Apply now and help shape the future of campus living!
Salary : $18 - $25