What are the responsibilities and job description for the Customer Service / Account Manager position at COLLEGE PRODUCTS, INC.?
Role: Do you want a role where your work truly makes a difference? As our Customer Service Specialist, you’ll oversee the customer journey, from helping students get the right products to ensuring our university partners feel fully supported year-round. You’ll also oversee our Campus Managers (our on-campus delivery specialists) across the country, giving you a chance to build leadership skills while driving real results. This is more than customer service; it’s about building lasting relationships and owning the customer experience.
About Us: College Products is the trusted partner for colleges and universities seeking to elevate their on-campus housing experience. From small campuses to renowned institutions like Iowa State University, UC Berkeley, and the University of Maine, we provide high-quality appliances and furniture designed to meet the unique needs of student housing.
Founded in a dorm room at the University of South Dakota in 1997, College Products remains a family-owned and operated business driven by a mission to enhance campus living. Our founder’s vision centers on tackling on-campus housing challenges while exceeding expectations with innovative products and unmatched service. Join us in transforming student housing, one campus at a time.
Responsibilities:
- Own the full customer experience lifecycle from onboarding issue resolution for both students and university partners.
- Serve as the main point of contact for our school accounts, maintaining ongoing relationships and proactively managing their needs.
- Handle inbound student inquiries (phone, email) and follow up on service issues before, during, and after product delivery.
- Track student requests and team tasks using our internal work order system.
- Hire, train, schedule, and supervise Campus Managers, ensuring tasks are completed on time and to standard.
- Track Campus Manager performance, provide feedback, and initiate retraining or offboarding when necessary to maintain service quality.
- Resolve escalated student or school issues with professionalism and urgency, coordinating with internal teams as needed.
- Maintain real-time visibility into campus operations and delivery timelines to ensure no detail is missed.
- Communicate cross-functionally with logistics, sales, and leadership teams to streamline execution and improve service quality.
- Spot patterns in service requests and field performance to suggest improvements in tools, training, and communication.
Qualifications:
- Excellent communication skills both written and verbal.
- Highly organized with strong attention to detail.
- Ability to manage people, deadlines, and high-volume tasks simultaneously.
- Tech-savvy: Comfortable working with CRMs, work order tools, and task-tracking platforms.
Attributes:
- Service-minded and solutions-focused
- Calm under pressure
- Detail-oriented and highly accountable
- Strong interpersonal skills
- Able to work independently and collaboratively
- Naturally proactive, you don’t wait to be told what’s broken
Salary:
$40,000–$50,000 (Depending on Qualifications)
Benefits:
- Paid time off
- Health insurance
- 401(k) with employer match
- Vision insurance
- Dental Insurance
- 24/7 Teladoc access
- Flexible spending account (FSA)
- Life insurance
Join Us Today!
If you're ready to own and elevate the customer experience at a growing, values-driven company, we want to hear from you. Apply now and help shape the future of campus living!
Salary : $40,000 - $50,000