Customer Experience Manager (Entry Level Friendly)

Do you want a role where your work truly makes a difference? As our Customer Experience Manager, you’ll oversee the entire customer journey, from helping students get the right products to ensuring our university partners feel fully supported year-round. You’ll manage delivery specialists across the country, giving you a chance to build leadership skills while driving real results. This is more than customer service; it’s about building lasting relationships and owning the customer experience.

About Us

College Products is the trusted partner for colleges and universities seeking to elevate their on-campus housing experience. From small campuses to renowned institutions like Iowa State University, Texas A&M, and the University of Michigan, we provide high-quality appliances and furniture designed to meet the unique needs of student housing.

Founded in a dorm room at the University of South Dakota in 1997, College Products remains a family-owned and operated business driven by a mission to enhance campus living. Our founder’s vision centers on tackling on-campus housing challenges while exceeding expectations with innovative products and unmatched service. Join us in transforming student housing, one campus at a time.

Responsibilities

• Own the customer experience lifecycle from onboarding to issue resolution for both students and university partners.
• Serve as the main point of contact for our school accounts, maintaining ongoing relationships and proactively managing their needs.
• Handle inbound student inquiries (phone, email) and follow up on service issues before, during, and after product delivery.
• Oversee and update our internal work order system that connects student requests to field execution.
• Hire, train, schedule, and supervise Campus Managers (our on-campus delivery and service leads), ensuring tasks are completed on time and to standard.
• Track deliver specialist performance, provide feedback, and initiate retraining or offboarding when necessary to maintain service quality.
• Resolve escalated student or school issues with professionalism and urgency, coordinating with internal teams as needed.
• Maintain real-time visibility into campus operations and delivery timelines to ensure no detail is missed.
• Communicate cross-functionally with logistics, sales, and leadership teams to streamline execution and improve service quality.
• Spot patterns in service requests and field performance to suggest improvements in tools, training, and communication.

Qualifications

• Excellent communication skills both written and verbal.
• Highly organized with strong attention to detail.
• Proven ability to manage people, deadlines, and high-volume tasks simultaneously.
• Tech-savvy: Comfortable working with CRMs, work order tools, and task-tracking platforms.
• Experience managing others is a strong plus.

Attributes

• Service-minded and solutions-focused
• Calm under pressure
• Detail-oriented and highly accountable
• Strong interpersonal skills
• Able to work independently and collaboratively
• Naturally proactive, you don’t wait to be told what’s broken

Salary

$45,000–$60,000 (Depending on Qualifications)

Benefits

• Paid time off
• Health insurance
• 401(k) with employer match
• Vision insurance
• Dental Insurance
• 24/7 Teladoc access
• Flexible spending account (FSA)
• Life insurance

Join Us Today! If you're ready to own and elevate the customer experience at a growing, values-driven company, we want to hear from you. Apply now and help shape the future of campus living!

Salary : $45,000 - $60,000