Part-Time Testing Center Proctor

About COA:

College of The Albemarle, located in Elizabeth City, North Carolina, is the state's first community college, founded in 1961. We strive to transform lives by inspiring and empowering individuals and communities of our seven-county service area. Through our four locations, we provide quality college transfer and career and technical education to residents in northeast North Carolina.

Description

FLSA: Technical Paraprofessional, non-exempt

The Part-Time Testing Center Proctor supports the administration of in-person and virtual testing services by maintaining testing security, confidentiality, and standardized testing procedures in accordance with institutional, vendor, ADA, FERPA, and testing protocol requirements. The proctor provides customer service and technical support to students, faculty, and staff while ensuring a secure and professional testing environment.

The Testing Center Proctor receives supervision from the Director, Learning Commons.

Examples of Duties

• Testing Administration
  • Administer and monitor in-person and online examinations in accordance with established testing protocols and vendor requirements.
  • Verify student identity and eligibility prior to testing.
  • Maintain testing security, confidentiality, and integrity throughout the testing process.
  • Enforce testing center rules, procedures, and behavioral expectations.
• Accommodations & Compliance
  • Assist in implementing approved testing accommodations in coordination with appropriate college personnel.
  • Maintain confidentiality of student records and accommodation-related information in accordance with FERPA and applicable laws.
• Technical & Operational Support
  • Provide basic technical assistance related to testing software and testing center equipment.
  • Monitor testing schedules and assist with appointment coordination.
  • Prepare testing materials, testing rooms, and equipment for administration.
• Documentation & Reporting
  • Maintain accurate testing records, incident documentation, and required reports.
  • Report testing irregularities, misconduct concerns, technical issues, or security violations to appropriate personnel.
• Customer Service
  • Provide professional assistance to students, faculty, staff, and community members using testing center services.

Typical Qualifications

Required:

• Associate's degree from a regionally accredited college or university.
• One year of experience in customer service, office support, testing services, student services, or a related environment requiring professionalism, confidentiality, and attention to detail.
• Excellent oral and written communication skills.
• Exceptional customer service and organizational skills.
• Once hired, will be required to obtain proctor certifications in a testing center environment.

• Previous work experience in an educational institution.
• One year experience providing student technical assistance.
• Experience with multiple software packages and online testing software.
• Experience with online testing platforms and testing center technologies.
• Experience troubleshooting basic technical issues in a student support environment.

Knowledge, Skills & Abilities

Knowledge, skills, and abilities

• Ability to maintain strict confidentiality and testing security standards.
• Knowledge of standardized testing procedures and secure testing environments.
• Ability to recognize and appropriately report testing irregularities or security concerns.
• Maintain testing security, confidentiality, and integrity throughout the testing process.
• Proficiency in Microsoft Office and general computer applications.
• Ability to operate and troubleshoot basic testing software and office technology.
• Ability to learn and utilize student information and testing systems.

• Continuous monitoring of testing environments requiring sustained attention to detail.
• Prolonged sitting and computer usage.
• Frequent interaction with students and the public.
• Occasional evening or weekend hours may be required

• Ability to communicate effectively in person and electronically.
• Ability to operate standard office and computer equipment.
• Ability to move testing materials weighing up to 15 pounds occasionally.

College of The Albemarle is an Equal Opportunity Employer and is committed to providing a welcoming and inclusive learning and working environment. Employment decisions are made without regard to race, color, religion, sex (including pregnancy and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal or North Carolina law and COA policies.

Employment with College of The Albemarle is contingent upon the satisfactory results of background and reference checks.

College of The Albemarle does not provide work visa sponsorships. To be considered for employment, applicants must be permitted to legally work in the United States without employer sponsorship.

Inquiries regarding non-discrimination policies and employment questions may be directed to Human Resources | coa_hr@albemarle.edu