Director, Student Services

The Director of Student Services provides strategic leadership and operational oversight for holistic student support within the Division of Student Success and Enrollment Management (SSEM), advancing student belonging, wellness, and persistence from entry to completion under the supervision of the Vice President of SSEM. The role leads student conduct and serves as Deputy Title IX Coordinator; oversees comprehensive wraparound services, the College's CARE Team, and case management; supervises Accessibility Services, Access to Achievement, Communications Specialists and Student Life and Leadership (including SGA, Ambassadors, and Clubs/Organizations); and serves as the primary point of contact for co-admissions programs for transfer students. The Director ensures institutional compliance with Title IX, Clery Act, VAWA, and related state and federal regulations and collaborates broadly to embed proactive, equity-minded student support across campuses and modalities.

The Director, Student Services reports to the Vice President of Student Success and Enrollment Management.Essential Duties and Responsibilities

• Provide policy leadership, daily operations oversight, and assessment for student support services across campuses and online.
• Lead the student conduct process ensuring due process, restorative practices, impartial adjudication, and timely sanction follow-up.
• Serve as Deputy Title IX Coordinator for students, conducting intake, implementing supportive measures, coordinating investigations/resolutions, and maintaining compliant procedures in collaboration with the Title IX Coordinator for students.
• Chair the CARE Team, coordinating early alert, behavioral intervention, threat assessment, case conferencing, and postvention.
• Chair the Accessibility Compliance Committee; set agendas, lead cross-functional reviews of ADA/Section 504 practices, track remediation plans, and report compliance status and improvement metrics to institutional leadership.
• Design and manage wraparound services integrating basic-needs resources, case management, crisis response, referrals, and follow-up to remove barriers to success.
• Supervise and develop Accessibility Services, Access to Achievement, Student Life and Leadership (SGA, Ambassadors, Clubs/Organizations) and Front Desk Services along with future initiatives to deliver high-quality, inclusive programming.
• Lead co-admissions partnerships by managing MOUs, advising pathways, student communications, and data-sharing protocols with partner universities and internal stakeholders.
• Ensure compliance training and contribute to the Annual Security Report.
• Develop and monitor budgets, conduct program reviews, and drive continuous improvement aligned with strategic enrollment, guided pathways, and equity initiatives.
• Work evenings/weekends as needed and travel among campuses and partner sites to support programs and services.

Leadership and Supervision

• Recruit, supervise, coach, and evaluate professional and student staff in assigned units, fostering inclusive excellence and accountability.
• Set area goals, assign workloads, approve schedules, and ensure consistent, timely service delivery across locations and modalities.
• Mentor staff on compliance-sensitive work, trauma-informed practices, conflict resolution, customer service, and risk management.
• Coordinate cross-functional teams with the Division of Learning, Enrollment Services, Financial Aid, Campus Safety, Institutional Effectiveness, Information Technology, Communications and Marketing and external partners to align services with institutional goals.
• Represent the division on committees and task forces; serve as the designee for the VP of SSEM in accordance with college policies and procedures.

Program Oversight

• Ensure ADA/Section 504 compliance through effective interactive processes, timely accommodations, accessible technology coordination, faculty partnership, and testing accommodations.
• Lead Access to Achievement with proactive case management, success coaching, tutoring alignment, early alert follow-up, workshops, and targeted interventions for identified student populations.
• Direct Student Life and Leadership strategy, including SGA governance/elections, Ambassadors, clubs and organizations, leadership development, civic engagement, orientation collaboration, and major events.
• Coordinate CARE Team triage, multidisciplinary case management, documentation, confidentiality, and outcome tracking.
• Provide oversight of COA Cares; Centralize basic-needs services (food, emergency aid, housing referrals, transportation, childcare navigation, public benefits screening) through internal services and community partnerships.

Compliance and Risk Management

• Serve as Deputy Title IX Coordinator for students, managing intake, supportive measures, informal resolution, hearing logistics, and records in partnership with the Title IX Coordinator.
• Support Clery compliance by contributing to crime statistics, timely warnings/emergency notifications, daily crime log entries, and Annual Security Report content.
• Implement VAWA/Campus SaVE prevention training and response protocols for sexual misconduct, dating/domestic violence, and stalking.
• Oversee student conduct policies/procedures; manage Maxient or similar systems; track sanctions and educational interventions; ensure due process and impartiality.
• Lead compliance with ADA/Section 504, and state regulations; conduct policy reviews; coordinate mandatory training for students and relevant employees.

Partnerships and Co-Admissions

• Serve as the primary point of contact for university co-admissions and transfer partnerships, in partnership with the Division of Learning and in coordination with advising to facilitate pipelines aligned with curricula, advising milestones, and student communications.
• Maintain MOUs, articulation/guided pathways, and joint events with partner institutions; monitor and report partnership outcomes.
• Collaborate with Advising, Records/Registrar, and Institutional Effectiveness on transcript exchange, reverse transfer, degree audits, data sharing, and outcome assessment (persistence, GPA, credit momentum, junior-standing transfer).

Data, Assessment, and Reporting

• Establish KPIs for access, engagement, retention, and completion; lead outcomes assessment for each functional area.
• Administer climate/satisfaction surveys; analyze early alert, conduct, and CARE trends to inform interventions and resource allocation.
• Produce dashboards and annual reports; ensure timely, accurate Title IX and Clery reporting; support accreditation, grants, and internal program review.
• Steward student data systems (case management, accommodation, engagement tracking) with strict attention to privacy, security, and FERPA compliance.

Student Advocacy and Equity

• Advance equity-minded practices using universal design for learning, accessibility-first planning, trauma-informed care, and culturally responsive engagement.
• Elevate student voice through SGA and advisory mechanisms; integrate feedback into service improvement; ensure communications, spaces, and events are inclusive and accessible.

Fiscal and Resource Management

• Develop, administer, and monitor unit budgets; forecast needs, track expenditures, and ensure compliance with institutional and audit standards.
• Align resources to high-impact priorities; conduct cost-benefit/ROI analyses and realign funds to advance enrollment, equity, and student success goals.
• In partnership with the Vice President, SSEM and in compliance with college policy and procedures, coordinate purchasing, contracts, and vendor relationships for accessibility tech, training platforms, engagement software, and prevention programs; negotiate pricing and service levels.
• Assess staffing models and workflows; recommend organizational improvements and implement streamlined processes and Standard Operating Procedures to enhance service delivery and turnaround times.

Required:

• Master's degree in Higher Education, Student Affairs, Counseling, Educational Leadership, Public Administration, Social Work, or a closely related field.
• Three years of progressively responsible experience, including supervisory duties and compliance oversight.
• Demonstrated knowledge of Title IX, Clery Act, VAWA, ADA/Section 504, FERPA, and related regulations.

Preferred:

• At least two years of progressively responsible experience in secondary or postsecondary education.
• Demonstrated experience in accessibility services, student conduct, student services, and Title IX or closely related compliance areas.
• Experience supervising professional staff and managing complex caseloads or programs.
• Experience in community college settings and multi-campus environments.
• Experience with case management systems (e.g., Maxient) and accommodation/engagement technologies.
• Professional certification or formal training in Title IX investigations/coordination, Clery compliance, behavioral intervention/threat assessment, or ADA/Section 504 coordination.
• Experience leading CARE/BIT teams, building basic-needs programs, and coordinating co-admissions or transfer partnerships.
• Demonstrated success with strategic planning, program assessment, data analytics, and budget management.
• Bilingual or multilingual abilities.

• Excellent interpersonal, communication, and problem-solving skills; ability to work with sensitive and confidential information; and commitment to equity, inclusion, and student success are essential.

Salary : $4,286 - $5,358