What are the responsibilities and job description for the Student Solution Center Specialist position at College of Coastal Georgia?
About Us
Join our Team at the College of Coastal Georgia!
Located on the southeast Atlantic coast in Brunswick, midway between Savannah, Georgia and Jacksonville, Florida, the College of Coastal Georgia is an undergraduate college in the University System of Georgia with an additional outreach through the Camden Center in Kingsland, Georgia. The College provides an affordable and interactive education in the natural beauty and abundant sunshine of Georgia's Golden Isles, an area noted for world-class golf courses and resorts as well as amazing diversity of maritime habitats, wildlife and sea creatures. To learn more about the College of Coastal Georgia's Vision, Mission and Values please click here: https://www.ccga.edu/about/visionmission/
Location
Our campus is located at One College Drive Brunswick, GA 31520.
Department Information
Student Solution Center
Job Summary
This position serves as the first point of contact for student, visitor, and family inquires in visiting the Student Solution Center, via phone, email or virtual platforms ensuring a welcoming and professional experience. The position provides general information and cross-functional support for Student Services on campus. Student Services include Financial Aid, Bursar Registrar, Admissions, Academic Advising, Technology Services, and the Testing Center.
Responsibilities
1 -
Provide accurate, basic guidance on Financial Aid, Bursar, Registrar, and Admissions processes as well as general advising and technology services basic information via phone, email, and in person.
2 -
Serve as cahier by taking varying forms of payment and accounting for funds.
3 -
Identify and resolve routine issues, escalate complex cases to functional specialists or directors as needed.
4 -
Maintain knowledge of institutional policies, procedures, and deadlines across all supported departments.
5 -
Cross train to serve as support staff/test proctors for the Testing Center.
6 -
Utilize customer relationship management (CRM) or ticketing systems to log and track student interactions and ensure timely resolution.
7 -
Assist students with information to help with completing forms, applications, and other enrollment related documents.
8 -
Support campus outreach efforts to educate students on the services and resources by the Student Solution Center.
9 -
Other duties as assigned.
Required Qualifications
- Associates degree or direct equivalent experience in higher education, business, customer service or related field.
Other Required Qualifications
- Must successfully pass a credit check
Required Experience
- More than one year of experience
Preferred Qualifications
- One or more years of experience in customer service/call center positions.
- One or more years of experience in a higher education environment.
- One or more years of experience using Customer Relationship Management (CRM) software.
- One or more years of experience using BANNER or other student information system.
Knowledge, Skills, & Abilities
- Ability to thrive in a fast-paced, multi-tasking environment.
KNOWLEDGE
- Knowledge of admission, financial aid, registration, and student account requirements.
- Knowledge of customer service principles and practices.
- Knowledge of multi-line phone system operation.
- Knowledge of cashiering principles.
- Knowledge of computers and job-related software programs (i.e. BANNER and Microsoft Office Suite).
SKILLS
- Skill in decision making and problem solving.
- Skill in interpersonal relations and in dealing with the public.
- Skill in oral and written communication.
Contact Information
For more information or questions about a job posting, please contact the Department of Human Resources at (912) 279.5740, or by email at careers@ccga.edu. For technical support, please call the USG Service Desk at (877) 251.2644, or email support@usg.edu.
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.
Conditions of Employment
- Successful completion of background investigation and legal authorization to work in the US prior to employment
Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with the College of Coastal Georgia, as determined by the College of Coastal Georgia in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable a satisfactory credit check, Applicants may be subject to a pre-employment drug test.
Offers are made expressly subject to the applicable federal and state laws, to the statues, rules and regulations of this college and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.
- College of Coastal Georgia is a Tobacco and Smoke-Free Community
Equal Employment Opportunity
The College of Coastal Georgia provides equal opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need or reasonable accommodations under the American with Disabilities Act to participate in the search process should notify Human Resources at 912-279-5740.
