What are the responsibilities and job description for the Assistant General Manager position at College Hunks Hauling Junk and Moving - Corp Office?
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- Wellness resources
About the Role:
As the Assistant General Manager (AGM) at College HUNKS Hauling Junk & Moving, you’ll partner closely with the General Manager to lead daily operations, inspire the team, and deliver 5-star service on every job. You’ll help ensure our operations run smoothly — from job scheduling and routing to customer satisfaction and crew performance. This is a hands-on leadership role for someone who thrives in a fast-paced, people-centered environment and wants to grow into a General Manager position within the College HUNKS organization.
This position includes, but is not limited to, the following:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Support the General Manager in recruiting, hiring, and training high-performing Captains, Wingmen, and Office staff
- Coach and mentor team members to deliver excellence in service, safety, and efficiency
- Reinforce a positive, energetic, and FUN culture aligned with our H.U.N.K.S. core values
- Conduct team huddles, safety meetings, and performance check-ins to keep everyone motivated and aligned
- Step in as acting GM when needed to ensure seamless leadership coverage
- Oversee daily operations including job readiness, routing, and team dispatching to ensure on-time, professional service
- Manage fleet maintenance, truck readiness, supplies, and equipment
- Ensure all jobs are completed safely, efficiently, and to College HUNKS’ brand standards
- Uphold compliance with company policies, safety standards, and DOT regulations
- Problem-solve operational issues quickly to minimize downtime and maintain client satisfaction
- Partner with the GM to achieve strong conversion rates for inbound and outbound sales opportunities
- Ensure every customer receives a WOW experience through exceptional communication and service
- Support team members in handling high-value or complex moving and junk removal jobs
- Address customer concerns promptly and professionally, maintaining our 5-star reputation
- Lead by example — demonstrating hustle, positivity, and attention to detail on every job
- Assist the GM in tracking and analyzing key performance indicators (KPIs) such as labor, revenue per job, and customer satisfaction
- Help manage scheduling and labor allocation to balance productivity and cost control
- Monitor expenses and identify opportunities to increase profitability and efficiency
- Support forecasting and planning to meet weekly, monthly, and quarterly business goals
- Collaborate with the GM and marketing team to grow local brand awareness and drive lead flow
- Support B2B sales and referral partnerships with property managers, real estate agents, and local businesses
- Promote repeat business and 5-star reviews by ensuring every customer interaction reflects our brand promise
- Participate in continuous improvement initiatives to enhance team performance, safety, and customer experience
SKILLS & TRAITS:
- Proven ability to lead and motivate teams in a fast-paced environment
- Strong communication, organization, and problem-solving skills
- Hands-on leadership style with a commitment to customer satisfaction and safety
- Working knowledge of fleet management, dispatching, and job scheduling
- High level of integrity, professionalism, and accountability
QUALIFICATIONS:
2–3 years of leadership experience in operations, logistics, or a service-based industry (moving/junk removal experience a plus!)
Valid driver’s license (CDL preferred but not required)
2–3 years of leadership experience in operations, logistics, or a service-based industry (moving/junk removal experience a plus!)
Valid driver’s license (CDL preferred but not required)
College degree preferred but not required