Workplace Experience Coordinator (NYC)

Workplace Experience Coordinator (NYC) College Board – Global Strategy & Talent Location: This is an in-office role and requires the candidate to be on-site at our College Board NYC office at 225 Liberty Street Monday through Friday. Role Type: This is a full-time position Preferred Application Deadline: Sunday, November 30th (Please keep in mind College Board offices will be closed November 27th – November 28th and December 25th – January 2nd so it is better to apply sooner than later) About the Team The Workplace Experience Team at College Board is dedicated to creating exceptional office environments where people connect, collaborate, and do their best work. Our team works full-time on-site from our offices in New York City, Puerto Rico, and Reston, Virginia, ensuring our facilities are safe, welcoming, and equipped for success. We’re passionate about delivering top-notch internal customer service and creating experiences that make employees excited to come into the office. We partner across the organization to ensure every employee – whether they work on-site daily or visit occasionally – feels at home, supported, and able to make the most of their time together. About the Opportunity As the Workplace Experience Coordinator in our New York City office, you’ll be the heartbeat of our workplace – the friendly face that makes everyone feel welcome, the problem-solver who keeps things running smoothly, and the detail-oriented professional who ensures our office is a place people want to be in. You’ll be reporting up to the Director of Workplace Experience. You’re not just a coordinator; you’re the person who creates the experience. From the moment someone walks through our doors to the seamless support of a major meeting, your impact is felt throughout the day. Your attention to detail ensures coffee supplies are always stocked, meetings run without a hitch, packages reach the right people, and our spaces stay welcoming and functional. This role is perfect for someone who thrives on variety, takes pride in exceptional service, loves solving problems proactively, and finds joy in making other people’s days better. In this role, you will: Reception & Daily Office Operations (40%) Serve as the friendly, professional face greeting employees, visitors, and vendors at our main reception desk Register visitors in Robin and building visitor management systems, coordinate with building security for seamless entry Monitor reception area presentation throughout the day, maintaining polished, professional appearance Conduct daily walkthroughs of all office areas using a standardized checklist, identifying and addressing cleanliness, maintenance, safety, or aesthetic issues proactively Take immediate action on issues within scope or escalate appropriately to Assistant Director or building management Maintain ownership mindset as front-line representative ensuring exceptional office experience Mail, Package & Supply Management (20%) Receive, log, sort, and track all incoming mail and packages using Shipping 360 system Deliver time-sensitive items within 2 hours and notify recipients of package arrivals Forward misdirected mail to appropriate College Board locations Advise employees on outgoing mail procedures and schedule FedEx pickups Check designated supply areas weekly and restock office supplies, paper towels, meeting accessories, and essentials before stockouts occur Organize supplies for easy access and maintain professional, organized appearance Café, Pantry & Common Area Excellence (15%) Conduct multiple daily inspections (3-4x) of café and pantry areas ensuring they’re clean, organized, and inviting Maintain a clean, organized, and inviting atmosphere in all shared spaces through regular tidying and upkeep by straightening furniture, clearing trash, and wiping down surfaces Monitor inventory levels and alert vendors to restock needs proactively Coordinate Sharebite group lunch deliveries for Bites @ The Board program, organizing meals for easy employee pickup Assist employees with locating their lunch orders, guide those without orders to available extras, and resolve any damaged deliveries or order discrepancies promptly and professionally Report equipment malfunctions requiring vendor repair Meeting & Event Support (15%) Serve as point of contact for meeting organizers, advising on available rooms, amenities, existing bookings, and catering partners Coordinate vendor access, manage Certificates of Insurance (COI) requests, and arrange building coordination Set up and break down meeting rooms, rearrange furniture for different configurations Receive catering deliveries and direct setup when needed Assist with event setup, execution, and cleanup for office celebrations, all-hands meetings, and team gatherings under direction of Assistant Director Process Documentation & Continuous Improvement (10%) Write clear process documentation for assigned workplace experience procedures Update documentation when processes change or improve Follow standardized processes to ensure consistent, high-quality service delivery Escalate facility issues to ABM (janitorial services) with detailed documentation and follow up to completion Share ideas for operational improvements and efficiency gains About You Exceptional candidates can effectively speak to: 2-4 years of experience in customer service, hospitality, office operations, facilities coordination, or related service-oriented fields Exceptional customer service orientation with genuine passion for helping people and creating welcoming experiences Strong organizational and multitasking abilities to manage multiple priorities, maintain attention to detail, and keep operations running smoothly Proactive problem-solving skills that spot issues before they escalate and take initiative to resolve them independently Professional communication skills (verbal and written) with warmth, clarity, and professionalism Technical proficiency with Microsoft Office Suite (Outlook, Word, Excel) and comfort learning new systems like Robin, Shipping 360, and ticketing platforms Self-direction and independence to work with minimal supervision, make good decisions, and escalate appropriately Calm demeanor under pressure maintaining composure when handling multiple requests simultaneously Physical capability to lift supplies up to 40 lbs, stand and move around the office throughout the day, and arrange furniture as needed for meetings and events Reliable on-site presence with consistent attendance, punctuality, and commitment to being available Monday-Friday in the New York City office All roles at College Board require: A passion for expanding educational and career opportunities and mission-driven work Authorization to work in the United States for any employer Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and a comfort learning and applying new digital tools independently and proactively.  Clear and concise communication skills, written and verbal A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input. A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking. A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success. About Our Process  Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days. Preferred application deadline is Sunday, November 30th. Please keep in mind that College Board offices will be closed November 27th – November 28th and December 25th – January 2nd so it is better to apply sooner than later. While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks. What We Offer At College Board, we offer more than just a paycheck—we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We’re a self-sustaining nonprofit that believes in fair and competitive compensation, grounded in your qualifications, experience, impact, and the market. A Thoughtful Approach to Compensation The hiring range for this role is $50,000 - $65,000 Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board. We aim to make our best offer upfront—rooted in fairness, transparency, and market data. We adjust salaries by location to ensure fairness, no matter where you live. You’ll have open, transparent conversations about compensation, benefits, and what it’s like to work at College Board throughout your hiring process. Check out our careers page for more. #LI-AP1 #LI-ONSITE College Board reaches more than 7 million students a year, helping them navigate the path from high school to college and career. We’re a mission-driven, not-for-profit membership organization dedicated to excellence in education. Founded 125 years ago, we are committed to clearing a path for all students to own their future. We pioneered programs like the SAT® and AP® to expand opportunities for students and help them develop the skills they need. Our BigFuture® program helps students plan for college, pay for college, and explore careers. Learn more at cb.org. Clearing a path for all students to own their future. At College Board, our work is guided by four Operating Principles, and we seek team members who not only align with these principles but actively live them out in their day-to-day work. Prioritize and Simplify – We focus on what matters most, reduce complexity, and move quickly when needed. Say and Receive – We give and receive feedback candidly and kindly, welcoming growth and healthy debate. Go for Greatness – We pursue excellence using data, iteration, and bold thinking to raise the bar. Lead as One College Board – We build a culture of trust, inclusion, and shared responsibility for long-term impact. In addition to a competitive salary and benefits, we offer: Annual bonuses and opportunities for merit-based raises and promotions A mission-driven workplace where your impact matters A team that invests in your development and success Learn more about College Board’s Operating Principles, Our Remote-first Workplace Policy, Benefits, Recruiting Process and More. College Board is proud to be an equal opportunity employer. We’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Salary : $50,000 - $65,000