What are the responsibilities and job description for the Account Resolution Specialist position at Collection Associates?
Account Resolution Specialist
Build a Career in Business Operations, Negotiation, and Revenue Management
If you’re looking for a stable, long-term career where your work is valued, your contributions are recognized, and your growth is taken seriously, this is an opportunity to do exactly that.
At Collection Associates, Account Resolution Specialists play a critical role in the success of both our company and the clients we serve. This is not a role where you’re treated like a number, it’s a professional position where your performance, judgment, and communication skills matter. We invest in our team through structured training, ongoing support, and clear opportunities for advancement.
No prior collections experience is required. We provide the tools and guidance you need to succeed, and we recognize and reward those who consistently perform and take pride in their work.
What You’ll Do
- Manage and resolve assigned accounts through professional phone and written communication
- Work with individuals to establish realistic and sustainable payment solutions
- Handle objections and challenging conversations with professionalism and sound judgment
- Maintain accurate documentation using company systems
- Take ownership of your portfolio and contribute to overall team success
- Develop expertise in revenue recovery, financial processes, and account management
Why This Is a Career, Not Just a Job
- Stable base pay with performance incentives, providing both security and opportunity
- A workplace where employees are respected and valued for their contributions
- Defined advancement paths into senior, leadership, and specialized roles
- Ongoing training and coaching, with leadership invested in your long-term success
- A professional, team-oriented environment where consistency and reliability are recognized
Compensation & Benefits
- Competitive hourly base pay
- Performance-based bonus opportunities
- Retirement plan with employer contribution
- Health, vision, and life insurance
- Full-time, long-term position with stability
What We’re Looking For
- Professional communication skills and a respectful, solutions-focused approach
- Strong work ethic and personal accountability
- Ability to remain composed and effective in difficult conversations
- Self-motivation and commitment to continuous improvement
- Basic computer proficiency, including typing (40 WPM preferred)
- Ability to work independently while contributing to a team
- Bilingual skills are a plus, not required
Who Builds a Career Here
- Individuals seeking long-term stability and growth within one organization
- Professionals who want to develop expertise in negotiation and account management
- People who take pride in consistent performance and being part of a reliable team
- Candidates interested in advancing into senior or leadership roles over time
If you’re looking for a role where you can build a career, be part of a professional team, and know your work is valued, we encourage you to apply.
Job Type: Full-time
Pay: $38,000.00 - $42,000.00 per year
Benefits:
- 401(k) matching
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
- Associate (Preferred)
Ability to Commute:
- Beatrice, NE 68310 (Required)
Work Location: In person
Salary : $38,000 - $42,000