What are the responsibilities and job description for the Collections Specialist - CSR position at Collect Northwest?
Are you ready for a career position with a long-term company? Collect Northwest was awarded Best Places to Work in Collections AND Best Places to Work for Women in 2025!
Do you work independently with focused compliance guidelines? Do you want to be compensated for the value you bring to the organization? This opportunity may be right for you! Collect Northwest has served the financial services industry, higher education and local governments, and medical communities since 1965! Base salary plus commissions earn our collectors $45,000 to $60,000 annually.
Position Summary:
The Collector Specialist - CSR will assist the department collections staff in various ways, helping with skiptracing and supporting all staff in their efforts. The CSR will utilize various collection strategies and methodologies, attempt to contact consumers in order to negotiate payment in full or payment arrangements on debts within federal, state and client collection guidelines and laws.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
' Utilize various skip tracing techniques to locate right parties in order to negotiate payment arrangements
' Negotiate payment terms and methods when right party is reached. The negotiation process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.
' Overcome stalls and objections and suggest money sources for debt payment
' Leave messages with consumers requesting a return contact.
' Execute verbal skip-tracing procedures when non-right party is reached. This includes asking for home address, home telephone number, and place of employment.
' Follow Company procedures for negotiating payment when the right party is reached. This includes identifying the consumer, identifying company, and asking for payment on the account, and offering payment options in accord with Company policies.
' Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Life insurance
- On-the-job training
- Paid sick time
- Paid time off
- Paid training
Education:
- High school or equivalent (Preferred)
Experience:
- collections: 1 year (Preferred)
- office: 1 year (Preferred)
Work Location: In person
Salary : $45,000 - $60,000