What are the responsibilities and job description for the Garden & Client Experience Manager position at Colleague?
About the Role:
We are seeking a Garden & Client Experience Manager to join our growing landscape company in Irving, TX. This is a highly visible role for someone who can successfully bridge the gap between our clients, garden teams, and company leadership.
Key Responsibilities
- Serve as the primary point of contact for assigned residential landscape clients.
- Build and maintain strong, long-term relationships with homeowners and property representatives.
- Conduct regular property visits and evaluate the health, appearance, and overall condition of gardens and landscapes.
- Work closely with field crews to communicate priorities, standards, and client expectations.
- Identify horticultural issues, maintenance needs, and opportunities to enhance each property.
- Follow up promptly on client requests, concerns, and service issues.
- Take ownership of problems from initial identification through resolution.
- Maintain detailed property notes, service records, schedules, and client preferences.
- Coordinate with operations and field leadership to ensure work is completed correctly and on schedule.
- Communicate recommendations to clients in a clear, professional, and approachable manner.
- Help develop seasonal plans for planting, pruning, irrigation, fertilization, enhancements, and overall garden care.
- Monitor quality control and ensure properties consistently meet company standards.
- Anticipate client needs rather than waiting for issues to arise.
- Learn each property's unique landscape, plant material, history, and maintenance requirements.
- Represent the company professionally at all times.
What We're Looking For
- Experience in landscape management, horticulture, gardening, landscape maintenance, or a related field.
- Strong knowledge of plants, pruning, irrigation, seasonal care, and general landscape maintenance.
- Excellent verbal and written communication skills.
- Ability to interact comfortably and professionally with high-end residential clients.
- Strong organizational and time-management skills.
- Excellent follow-through and the ability to manage multiple properties and priorities.
- Ability to work outdoors and visit residential properties throughout the DFW area.
Education
- Degree or formal education in Horticulture, Landscape Management, Plant Science, Agronomy, or a related field preferred.
- Equivalent professional experience in horticulture, landscape maintenance, or garden management will be considered
Perks & Benefits:
- Competitive salary based on experience
- 401(k) with company match
- Health, Vision, and Dental Insurance
- Paid Time Off & Holiday Pay
- Recognition programs and performance bonuses
- Opportunities for continuing education and career growth
At Colleague, we provide a fair and equal employment opportunity for all candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Colleague promotes individuals solely based on qualifications for the position to be filled.
Pay: $85,000.00 - $95,000.00 per year
Work Location: In person
Salary : $85,000 - $95,000