What are the responsibilities and job description for the General Manager - Oyster Estate position at Collared Martin Hospitality?
Brief Description
POSITION SUMMARY
The Greenporter Hotel Manager is dedicated to delivering exceptional hospitality and service excellence, with a focus on creating memorable guest experiences while driving operational efficiency and employee engagement. Situated at a family-friendly summer resort destination, this role features an array of premium amenities, including family-oriented activities, a vibrant pool area, and personalized guest services tailored for all ages.
Reporting directly to the CEO if Collared Martin will play a pivotal role in executing the shared vision of the ownership group. This position oversees all hotel operations, including front office, sales, housekeeping and maintenance. The Hotel Manager is responsible for maximizing profitability, enhancing guest experiences, and fostering a culture of excellence among the team. The ideal candidate will possess strong leadership abilities, luxury service expertise, and a passion for creating unforgettable moments for families in a welcoming resort environment.
Location: Greenport NY
HOUSING: Model Room on property included
Requirements
PRIMARY RESPONSIBILITIES/ESSENTIAL FUNCTION
Guest Experience & Service Excellence
Summary
ABOUT COLLARED MARTIN HOSPITALITY
Established in January 2025, Collared Martin Hospitality operates the Faraway brand, along with a collection of independent lifestyle & luxury boutique hotels, restaurants, and cocktail clubs. Currently, we operate across Blue Flag Capital's award-winning portfolio of more than $1 billion of hospitality real estate assets. We value the power of genuine, personal relationships, inspired by the Collared Martin’s symbolism of exploration, loyalty, and homecoming. Our commitment to infusing soul back into hospitality and creating a culture rooted in profound attention to detail and local authenticity ensures that every interaction is an opportunity to connect and inspire. We pride ourselves in making each property a destination that resonates with its setting, where the experience itself becomes the true souvenir.
POSITION SUMMARY
The Greenporter Hotel Manager is dedicated to delivering exceptional hospitality and service excellence, with a focus on creating memorable guest experiences while driving operational efficiency and employee engagement. Situated at a family-friendly summer resort destination, this role features an array of premium amenities, including family-oriented activities, a vibrant pool area, and personalized guest services tailored for all ages.
Reporting directly to the CEO if Collared Martin will play a pivotal role in executing the shared vision of the ownership group. This position oversees all hotel operations, including front office, sales, housekeeping and maintenance. The Hotel Manager is responsible for maximizing profitability, enhancing guest experiences, and fostering a culture of excellence among the team. The ideal candidate will possess strong leadership abilities, luxury service expertise, and a passion for creating unforgettable moments for families in a welcoming resort environment.
Location: Greenport NY
HOUSING: Model Room on property included
Requirements
PRIMARY RESPONSIBILITIES/ESSENTIAL FUNCTION
Guest Experience & Service Excellence
- Ensure a high level of guest satisfaction from arrival to departure.
- Curate personalized experiences that reflect the hotel’s unique character.
- Maintain professional standards for ambiance, cleanliness, and employee appearance.
- Actively engage with guests and local community to build relationships.
- Utilize guest feedback to continuously improve service quality.
- Oversee daily property operations to ensure efficiency and adherence to brand standards.
- Manage property expenses to maintain fiscal responsibility and profitability.
- Optimize inventory management processes for seamless operations.
- Implement technology solutions to enhance operational effectiveness.
- Regularly report on operational performance metrics to align with budget objectives.
- Build and inspire a high-performing team aligned with service standards.
- Lead by example, demonstrating professionalism and a strong work ethic.
- Provide training and development opportunities to staff for personalized service delivery.
- Foster a collaborative environment by assisting team members as needed.
- Promote a positive workplace culture that values professionalism and innovation.
- Partner with relevant departments to ensure cohesive operations and guest experiences.
- Work closely with the Sales team to manage events and specialty programming.
- Coordinate with maintenance teams to uphold property standards and address repairs.
- Build relationships with stakeholders to support operational objectives.
- Championing a positive workplace culture and enhancing team member engagement.
- Collaborate with HR to ensure compliance with employee obligations and policies.
- Assist in managing visa processes and housing logistics for seasonal staff.
- Support employee development initiatives to enhance retention and growth.
- Identify and address operational challenges with creativity and professionalism.
- Respond promptly to guest complaints, ensuring alignment with service excellence.
- Experience: Minimum 5 years in boutique or hotel management. Background in seasonal markets is highly desirable but not required.
- Leadership: Proven ability to build and inspire high-performance teams, fostering a culture of excellence and collaboration.
- Adaptability: Flexibility to meet the demands of a dynamic, 24-hour luxury operation that sees volume fluctuation in a seasonal market.
- Problem Solving: Strong analytical skills and the ability to resolve challenges creatively.
- Tech-Savvy: Proficiency with G-Suite, Apple applications, and hospitality systems.
- Soft Skills: Exceptional interpersonal, communication, and presentation skills.
- Passion for Hospitality: Commitment to maintaining the highest standards of service and guest experience.
- Competitive compensation package reflective of the property’s premium positioning.
- Comprehensive benefits, including health insurance, and relocation support if applicable.
- Ongoing professional development opportunities and access to industry-leading training.
- Opportunity to lead at a property with a Michelin-caliber vision, fostering a legacy of excellence.
- Working with a highly talented and passionate team committed to redefining soulful hospitality.
Summary
ABOUT COLLARED MARTIN HOSPITALITY
Established in January 2025, Collared Martin Hospitality operates the Faraway brand, along with a collection of independent lifestyle & luxury boutique hotels, restaurants, and cocktail clubs. Currently, we operate across Blue Flag Capital's award-winning portfolio of more than $1 billion of hospitality real estate assets. We value the power of genuine, personal relationships, inspired by the Collared Martin’s symbolism of exploration, loyalty, and homecoming. Our commitment to infusing soul back into hospitality and creating a culture rooted in profound attention to detail and local authenticity ensures that every interaction is an opportunity to connect and inspire. We pride ourselves in making each property a destination that resonates with its setting, where the experience itself becomes the true souvenir.