What are the responsibilities and job description for the Customer Success Manager position at Collage AI?
Overview of Collage AI
Collage AI is a Public Benefit Corporation on a mission to transform learning. We are an energetic team with a strong desire to improve student outcomes and a belief that a better education for all is within reach. To accomplish this, we help empower educators by providing AI-driven tools to design, deliver, and assess learning experiences that are personalized and adaptive.
Overview of the Role
We are seeking a Customer Success Manager who shares our passion for education. In this role, you will be the primary advocate for our customers, working directly with leadership as well as the Product and GTM teams to ensure our platform delivers a seamless, high-impact experience. You will contribute to the onboarding, retention, and long-term success of our customers, while helping us turn their needs into successful digital implementations that make the platform a joy for both teachers and students.
Minimum Qualifications
- Bachelor’s degree in Communications, Business, Education, or a related field.
- 1 years of experience in Customer Success or Account Management (OR 3 years of experience without a degree), preferably within an AI-native or EdTech environment.
- Proven track record of managing the full customer lifecycle, from initial onboarding to renewal, with a focus on driving product adoption and user satisfaction.
- Expert communicator with the ability to translate complicated features into clear, actionable benefits for customers.
- Experience conducting user interviews and qualitative research to identify pain points and validate the effectiveness of products.
Preferred Qualifications
- Previous experience working within Higher Ed or K-12 environments.
- Experience working directly with product managers and/or engineers to relay user feedback and advocate for feature improvements in an agile environment.
- Familiarity with CRM and data visualization tools to track user engagement.
- Experience creating educational resources, such as webinars, help documentation, or training materials, to scale customer support.
Location & Start Date
This role will be in-person at our office in Cambridge, MA. Candidates must be able to work in-person 5 days per week. The intended start date for this role is June 1, 2026.
Compensation & Benefits
- Competitive salary based on experience level
- Attractive healthcare plan