What are the responsibilities and job description for the Senior Implementation Manager position at Collabrios Health?
Description
Collabrios delivers purpose-built software solutions that unify the entire care journey. With decades of expertise in Programs of All-Inclusive Care for the Elderly (PACE) and deep industry knowledge, we empower care providers to streamline operations and deliver exceptional care to aging adults. Our integrated SaaS platform includes Electronic Medical Records (EMR), Third-Party Administrator (TPA) financial services, and care coordination solutions, helping PACE programs optimize workflows, ensure compliance, and enhance overall operations.
We partner with PACE, government agencies, and community-based organizations to advance care delivery and improve outcomes for the communities they serve.
Job Overview
The Senior Implementation Manager leads and coordinates client implementations of Collabrios solutions, ensuring a smooth transition from contract signature through post–go-live support. In this role, you will manage timelines, resources, milestones, and communication across internal teams and client stakeholders, while driving successful activation and measurable client outcomes. The ideal candidate brings strong project leadership skills, thrives in a fast-paced environment, and is committed to delivering a positive and seamless implementation experience.
Key Responsibilities
Client & Project Management
What You Bring:
At Collabrios Health, we’re committed to fostering a workplace that supports your well-being, growth, and ability to make a meaningful impact. Here’s what you can expect when you join our team:
Collabrios is an equal opportunity employer. We welcome candidates from all backgrounds, identities, and experiences. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyway. You may be the right candidate for this or other roles.
Collabrios delivers purpose-built software solutions that unify the entire care journey. With decades of expertise in Programs of All-Inclusive Care for the Elderly (PACE) and deep industry knowledge, we empower care providers to streamline operations and deliver exceptional care to aging adults. Our integrated SaaS platform includes Electronic Medical Records (EMR), Third-Party Administrator (TPA) financial services, and care coordination solutions, helping PACE programs optimize workflows, ensure compliance, and enhance overall operations.
We partner with PACE, government agencies, and community-based organizations to advance care delivery and improve outcomes for the communities they serve.
Job Overview
The Senior Implementation Manager leads and coordinates client implementations of Collabrios solutions, ensuring a smooth transition from contract signature through post–go-live support. In this role, you will manage timelines, resources, milestones, and communication across internal teams and client stakeholders, while driving successful activation and measurable client outcomes. The ideal candidate brings strong project leadership skills, thrives in a fast-paced environment, and is committed to delivering a positive and seamless implementation experience.
Key Responsibilities
Client & Project Management
- Lead the end-to-end implementation process for assigned clients, ensuring delivery on time, within scope, and within budget
- Serve as the primary point of contact during implementation, fostering clear communication and expectation alignment
- Develop and maintain project plans, timelines, status reports, and risk logs to monitor progress and mitigate issues
- Coordinate internal resources—including Product, Engineering, QA, Training, and Support—to achieve project milestones and remove blockers
- Conduct workflow and business process reviews to ensure system configuration aligns with client needs
- Facilitate user acceptance testing (UAT) and coordinate issue tracking and resolution prior to go-live
- Oversee go-live readiness activities, including data migration validation, training coordination, and system preparation
- Ensure a seamless transition to Account Management and Support following go-live
- Lead client-facing status meetings and internal cross-functional project syncs
- Escalate risks proactively and collaborate with leadership to identify solutions
- Recommend improvements to implementation methodologies, tools, templates, and playbooks
What You Bring:
- 5 years of experience managing software implementations or enterprise system deployments
- Experience leading client-facing projects with multiple stakeholders and dependencies
- Strong knowledge of project management methodologies (Agile, Waterfall, or hybrid)
- Excellent communication, organization, and time management skills
- Ability to manage competing priorities in a fast-paced environment
- Bachelor’s degree in Healthcare Administration, Business, Information Systems, or related field (or equivalent experience)
- Background in healthcare technology, EHR/TPA systems, or PACE programs
- PMP, CSM, or related project management certification
- Experience with project and collaboration tools such as JIRA, Confluence, MS Teams, or Smartsheet
At Collabrios Health, we’re committed to fostering a workplace that supports your well-being, growth, and ability to make a meaningful impact. Here’s what you can expect when you join our team:
- A connected, virtual-first culture with a collaborative, mission-driven team
- Competitive health benefits, including medical, dental, and vision coverage
- 401(k) with company contribution
- Generous paid time off, including 15 PTO days, 2 floating holidays, and 6 sick days
- Flexibility and trust—we empower our team to manage their schedules and work in ways that support their lives
- Opportunities for learning, mentorship, and professional development
- A values-driven environment where diverse perspectives are welcomed and purpose guides our work
Collabrios is an equal opportunity employer. We welcome candidates from all backgrounds, identities, and experiences. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyway. You may be the right candidate for this or other roles.