DHCF DCAS - Trainer Coordinator

Short Description:

Training coordinator works with stakeholders and mgt to identify training requirements and plan for gaps in training for new and existing DCAS Staff.

Complete Description:

This position is housed under the Department of Health Care in direct support of the DC Access System (DCAS) division. DCAS is looking for a Senior Integrated Eligibility Systems Trainer who will be responsible for designing, developing, and delivering training for the Integrated Eligibility system supporting Medical, SNAP and Cash programs. The incumbent will collaborate with other team members and Organizational Change Management leadership to deliver training and develop and maintain training materials and training schedules. The incumbent will become an integral part of the DCAS Team, building relationships with frontline staff and their leadership. The core duties associated with the role are as follows:

• Analyze, design, develop, and test industry-standard training materials in support of on-going continuing improvement and new releases.
• Provide hands-on support for front-line worker and their supervisors.
• Deliver quality training with measurable outcomes.
• Conduct post-training assessments, including observation. Assist in establishing support tickets to identify training and support needs.
• Mentor other eligibility Trainers in the best practices for adult learning.
• This is a position in the DC Access System (DCS) project.
  
  
  

Minimum Education/Certification requirements:

bachelor’s degree in information Technology or related field or equivalent experience Behavior Characteristics.

• Adaptable
• Analytical
• Goal-Orientated/Driven/Self-Starter
  
  
  

Responsibilities:

• Coordinates IT project management, engineering, maintenance, QA, and risk management.
• Plans, support users
• Develops technical applications to support users.
• Develops, implements, maintains, and enforces documented standards and procedures for design, development, installation, modification, and documentation of assigned systems.
• Provides training for system products and procedures.
• Performs application upgrades.
• Performs, monitoring, maintenance, or reporting on real-time databases, real-time.
  
  
  

network and serial data communications, and real-time graphics and logic applications.

• Troubleshoots problems.
• Ensures project life cycle is following District standards and procedures. Minimum Education/Certification Requirements: bachelor’s degree in information technology or related field or equivalent experience.
  
  
  

Minimum Education/Certification Requirements:

bachelor’s degree in information technology or related field or equivalent experience.

Responsibilities:

• Coordinates IT project management, engineering, maintenance, QA, and risk management.
• Plans, coordinates, and monitors project activities.
• Develops technical applications to support users.
• Develops, implements, maintains and enforces documented standards and procedures for the design, development, installation, modification, and documentation of assigned systems.
• Provides training for system products and procedures.
• Performs application upgrades.
• Performs, monitoring, maintenance, or reporting on real- time databases, real-time network and serial data communications, and real-time graphics and logic applications.
• Troubleshoots problems.
• Ensures project life cycle is in compliance with District standards and procedures.
  
  
  

Minimum Education/Certification Requirements:

Bachelor’s degree in Information Technology or related field or equivalent experience

Candidate Skills Matrix:

Following sections are to be filled by the candidate:

Skills | Required/Desired | No. of Years | How many years of experience candidate has?

Bachelor’s degree in IT or related field or equivalent experience | Required | |

Excellent time management skills, public speaking skills, problem-solving skills and both verbal and written communication skills | Required | 7 |

Proficiency in word processing and presentation software | Required | 10 |

Knowledge about traditional and modern training methods and techniques | Required | 5 |

Exceptional organization skills, leadership and interpersonal skills | Required | 5 |

Ability to work with a team and have attention to detail | Required | 5 |

Knowledgeable about learning management systems, instructional design, and e-learning platforms | Required | 5 |

Ability to handle multiple assignments and assess and analyze data | Required | 10 |

Candidate must have minimum experience for a Senior level STaR2 Labor category | Required | |

Background check:

• Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.