What are the responsibilities and job description for the Sales Operations Coordination Specialist position at Collaborative Vision LLC?
Sales Operations Coordination Specialist
Fulltime, Direct hire position in Wilsonville, OR
About the business
Our client is a strategic growth consulting company founded in 2009. We help consumer brands grow by combining strategy, execution, and operational expertise. Our team works closely with clients to deliver practical solutions and measurable results. The role will report to Operations and Logistics Manager and will be part of the larger Ops & Logistics team that she's building. This role will support global clients as well as domestic clients. The majority of sales regions covered are in North America, but the role requires coordination with Asian manufactures and clients that are based abroad.
This role will support our client specialized in manufacturing premium drop protection cases made from 100% recycled materials — ( the primary account tied to this role)
Position Overview
We are looking for a highly organized and detail-oriented Sales Operations Specialist to support multiple client accounts. This is a client-facing role that works closely with sales teams, retail partners, distributors, finance teams, and manufacturing partners to ensure orders, inventory, and operations run smoothly.
The ideal candidate has experience working with physical products in industries such as consumer goods, retail, wholesale, consumer electronics, accessories, or CPG.
Key Responsibilities
Sales Operations & Order Management
Manage purchase orders, open orders, inventory levels, and shipment status
Communicate backorders and follow up with retail partners
Track and resolve credits, chargebacks, deductions, and claims
Coordinate with sales, finance, manufacturing, and retail partners to keep orders moving
Manage samples, promotional products, demo units, and warehouse inventory
Support demand planning and replenishment processes (CPFR)
Assist with product pricing, materials, and retail planning activities
Maintain trackers and reports for orders, inventory, pricing, samples, and account status
Client Account Support
Partner with the leadership team to deliver excellent client service
Serve as a professional point of contact for clients
Support logistics, warehouse activities, delivery issues, and customer service needs
Maintain task trackers and ensure timely follow-up
Develop a strong understanding of customer requirements and product lines
Identify opportunities to improve processes and workflows
Manufacturing Partner Coordination
Work with China-based manufacturing partners on product launches, order status, sample requests, and shipment readiness
Help resolve issues and ensure production schedules align with customer commitments
Qualifications
Bachelor's degree or equivalent work experience
2-3 years of experience in sales operations, order management, or account operations
Experience with ERP and EDI systems preferred
Experience working with physical products in retail, wholesale, consumer goods, electronics, or related industries
Knowledge of purchase orders, inventory management, open order tracking, and pricing coordination
Experience supporting retailers, distributors, and e-commerce channels
Strong communication and relationship-building skills
Highly organized with the ability to manage multiple projects and deadlines
Proficient in Microsoft Excel
Comfortable working in a fast-paced consulting environment
Willing to participate in early morning or evening calls approximately twice per week
Strong cross-cultural communication skills and ability to work with global partners
Preferred Qualifications
Experience working with Chinese OEM/ODM manufacturing partners
Experience managing production schedules, purchase orders, quality control, and freight coordination
Experience supporting trade shows, product launches, or retail readiness activities
Benefits
Our client offers a competitive salary and comprehensive benefits package, including:
Medical, Dental, and Vision Insurance
Short-Term and Long-Term Disability Insurance
Accident and Life Insurance
Flexible Spending Account (FSA)
401(k) Retirement Plan
Paid Time Off (PTO)
Paid Holidays
Our client is an Equal Opportunity Employer
This position is an on-site role. Interviews are also held onsite. Local candidates may apply. If a non-local candidate wishes to apply, please note that relocation or travel expenses for interviews are the responsibility of the candidate.