Remote Help Desk Support

Pay Range: $16/hr. - $17/hr.

Remote Position

Day to Day in the role (responsibilities):

• Handle approximately 10 inbound support calls per day


• Manage and close approximately 10 tickets daily


• Provide consistent ticket updates in ServiceNow


• Troubleshoot user issues related to systems, access, and connectivity


• Perform Active Directory tasks (password resets, user support)


• Assist with troubleshooting


• Support remote users via Teams


• Assist with software deployment (SCCM) and endpoint support


• Troubleshoot VPN connectivity issues (FortiClient preferred)


• Occasionally provide onsite support for:




• WAP installations / upgrades


• Network switch support


• Server refreshes and major issues

Must Haves:

• Bachelor’s Degree in relevant major (IT, MIS, Computer Science, etc.)


• 0-2 years of experience (internships or entry-level IT roles acceptable)


• Basic knowledge of IT support / help desk functions


• Strong communication skills (especially phone support)


• Comfortable handling inbound calls and ticket volume


• Ability to follow structured processes and document work clearly

Plusses:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.