What are the responsibilities and job description for the OEM Call center/ Customer Service/ Customer Support position at Collabera?
Company Description
About Collabera
Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 12,000 professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia), and Europe (Ireland, Netherlands, Poland, United Kingdom). We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.
Not only are we committed to meeting and exceeding our customer’s needs, but also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 50 offices across the globe with a presence in ten countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations.
For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit www.collabera.com to learn more about our latest job openings.
Awards and Recognition
--Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.
Job Description
A Fortune 500 manufacturing giant urgently looking for Customer Service IV who will be involved interacting with the client distributors, dealer networks, OEM dealer network, or end user customers in North America.
Key Responsibilities:
· Making calls and talking to the various parties and maintaining Excel spreadsheet that will contain specific information for products.
· Multi-tasking ability with computer and phone.
· Track progress of individual unit completion in order to provide daily/weekly updates of progress.
· Understanding the needs of the department to ensure things are handled properly.
· Help connect and coordinate two field actions for product upfit.
Qualifications
· High School Diploma or GED required minimum / Higher Education Preferred.
· Fluent use of Excel is required and candidate must be able to self start and manage the work load.
· Customer support skills -Making calls and talking to the various parties listed above.
· Previous experience with computer applications, such as Word and PowerPoint.
· Strong ability to accurately document and record customer/client information.
Additional Information
If you want to know more and apply, please connect with:
Niraj Singh
niraj.singh(at)collabera.com
973-939-0172
https://www.linkedin.com/in/nirajsinghcollabera/