What are the responsibilities and job description for the Members Service Representative (REMOTE) position at Collabera?
Pay Range: $23-$24/hr
Must be located only in any of the below states:
AZ, FL, GA, ID, IA, KY, MI, NE, NM, NY (outside greater-NYC), OH, TX, UT, WA (outside greater-Seattle), WI
Responsibilities:
- Calling Medicare members (both new and existing) to help them understand their health plan benefits
- Explain any upcoming changes, and support them during onboarding.
Must be expert level bilingual in any of the below languages:
- Mandarin
- Cantonese
- Vietnamese
- Korean
Qualifications:
- Experience in customer service, healthcare, or advocacy.
- Medicare/Medicaid experience.
- Experience working in call centers or remote roles
- Familiarity with Medicare Duals, Salesforce, EPIC, Genesys, and MS Office
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The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
Salary : $23 - $24
