What are the responsibilities and job description for the IT Service Coordinator position at Collabera?
Company Description
About Collabera:
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30 offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Key responsibilities include:
• Assist with the planning, development and implementation strategies of IT service management best practices.
• Assist with the development, implementation and management of configuration, change, and incident, problem, and notification processes.
• Combining process management and industry best practices into a standard approach that enables the organization to deliver quality IT services to meet business needs and adhere to service-level agreements (SLA’s).
• Building and maintaining of Service Catalogues, assisting with the development of SLAs and reporting performance against SLAs.
• Improving organizational effectiveness.
• Reporting (SLA measurement, change, Incident and problem management tracking)
• Lead Problem Management and Root Cause Analysis (RCA’s) process.
• Manage product/service releases and production readiness process.
• Liaison with Project management and Application development organizations.
• Manage vendor relationships and adherence to committed SLA’s.
• Perform project management of IT Operations initiatives.
• Assist with documentation, implementation and testing of Business Continuity plans.
Required Skills:
• Ability to perform data analysis and observe and document trends
• Ability to work independently and make sound decisions with minimal supervision and direction
• Superior written and verbal communication skills, with ability to develop written presentations for senior leadership.
• Displays attributes of a critical thinker and leverages innovative ideas
• Ability to conduct technical walk-through of data and data movement with Business/Technology partners
• Advanced desire to identify issues and problems, generate solutions and choose appropriate alternatives using root cause analysis where problems are more complex
• Experience with IT systems analysis/design.
• Business operations experience/background strongly preferred.
• Proficient in gathering, assessing and organizing data generated from investigation efforts
• Experience with SQL, Splunk and monitoring applications preferred.
• Experienced in the creation of proactive monitoring for various business needs to help identify issues
• Experienced in the ITIL process suite and ITSM; ITIL certification preferred
• Proven ability to manage multiple efforts/projects
• Strong interpersonal skills and ability to lead cross-functional teams
• Ability to meet commitments and manage priorities in a fast paced environment
Experience Required:
• Prefer 3 years of relevant experience
Qualifications
Required Skills:
• Ability to perform data analysis and observe and document trends
• Ability to work independently and make sound decisions with minimal supervision and direction
• Superior written and verbal communication skills, with ability to develop written presentations for senior leadership.
• Displays attributes of a critical thinker and leverages innovative ideas
• Ability to conduct technical walk-through of data and data movement with Business/Technology partners
• Advanced desire to identify issues and problems, generate solutions and choose appropriate alternatives using root cause analysis where problems are more complex
• Experience with IT systems analysis/design.
• Business operations experience/background strongly preferred.
• Proficient in gathering, assessing and organizing data generated from investigation efforts
• Experience with SQL, Splunk and monitoring applications preferred.
• Experienced in the creation of proactive monitoring for various business needs to help identify issues
• Experienced in the ITIL process suite and ITSM; ITIL certification preferred
• Proven ability to manage multiple efforts/projects
• Strong interpersonal skills and ability to lead cross-functional teams
• Ability to meet commitments and manage priorities in a fast paced environment
Additional Information
To know more on this position or to schedule an interview, please contact;
Vishwas Jaggi
973-475-7482