Help Desk Support

Pay Range:$17/hr-$18/hr

Job title:IT Support

Day to Day in the role (responsibilities):

• Handle approximately 10 inbound support calls per day
• Manage and close approximately 10 tickets daily
• Provide consistent ticket updates in ServiceNow
• Troubleshoot user issues related to systems, access, and connectivity
• Perform Active Directory tasks (password resets, user support)
• Assist with MFA setup and troubleshooting
• Support remote users via Teams
• Assist with software deployment (SCCM) and endpoint support
• Troubleshoot VPN connectivity issues (FortiClient preferred)
• Occasionally provide onsite support for:
• WAP installations / upgrades
• Network switch support
• Server refreshes and major issues

Must Haves:

• Bachelor’s Degree in relevant major (IT, MIS, Computer Science, etc.)
• 0-2 years of experience (internships or entry-level IT roles acceptable)
• Basic knowledge of IT support / help desk functions
• Strong communication skills (especially phone support)
• Comfortable handling inbound calls and ticket volume
• Ability to follow structured processes and document work clearly

Plusses:

• Familiarity with a ticketing system (ServiceNow preferred)
• Experience with MFA setup / troubleshooting
• Exposure to Intune / Conditional Access
• Experience with SCCM (software deployment)
• VPN troubleshooting experience (FortiClient)
• Previous customer-facing experience (call center, retail, hospitality)
• IT certifications (CompTIA A , Network , etc.)
• Campus IT help desk or internship experience

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.