Fraud Analyst (CSR)

Company Description

About Collabera:

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace. 

With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.

• Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
  
• Collabera listed in GS 100 - recognized for excellence and maturity
• Collabera named among the Top 500 Diversity Owned Businesses
• Collabera listed in GS 100 & ranked among top 10 service providers
• Collabera was ranked:
• 32 in the Top 100 Large Businesses in the U.S
• 18 in Top 500 Diversity Owned Businesses in the U.S 
• 3 in the Top 100 Diversity Owned Businesses in New Jersey
• 3 in the Top 100 Privately-held Businesses in New Jersey
• 66th on FinTech 100
• 35th among top private companies in New Jersey

http://www.collabera.com/about_us/accolades.jsp

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Contract Duration: 6 months

Pay rate: $16-$20/hr

Fraud Analyst and or analytical experience is no longer a nice to have but a really need to have requirement. Strong candidates without this experience can be considered but will not be priority. 

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. The incumbent will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. The incumbent may perform back office functions related to research and resolution of fraudulent activity and service support. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to the Bank. Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Typically reports to Fraud Detection/Prevention Supervisor 

Qualifications

• Customer service experience, demonstrated commitment to providing quality customer service 
  
• Proven history of dependability 
  
• Proficient with computers. Ability to navigate multiple computer systems while interacting with the customer 
  
• Ability to work a flexible schedule to meet business needs 
  
• Experience working in a team environment 
  
• Ability to think critically and use good, sound judgment in decision making 
  
• Self-motivated and goal-oriented 
  
• Ability to work in a fast paced call center environment, balancing the need to support the inbound call center while meeting production and quality goals such as Average Handle Time, Availability, Quality, etc. 
  
• Excellent verbal and written communication skills 
  
• Ability to effectively handle difficult client issues 
  
• Proficiency in dealing with customers issues in both a routine and complex environment 
  
• Ability to multi-task and proven track record of working independently 
  
• Ability to adapt quickly to changes in the environment 
  

Desired Skills: 

• College degree or commensurate work experience preferred 
  
• 2-4 years of customer service experience 
  
• Inbound/Outbound call center experience and/or fraud experience 
  
• Knowledge of banking operations 
  
• Knowledge of fraud systems applications

Additional Information

To know more about this position, please contact:

Laidiza Gumera
973-774-7804

laidiza.gumera(at)collabera.com