Dispatcher

Job Title: Associate Dispatcher I
Location: Evansville, IN - 47711
Duration: 6 Months  (potential for extension)
Pay Rate : $24 - $25/hr
 
Schedule:
Three 10 hour shifts and one 8 hour shift / week. Assigned shift will be consistent throughout contract, there is one rotating weekend shift.


Morning Shift (10 Hours): 5:00 AM - 4:00 PM (6:00 AM - 4:00 PM on weekend shift)

• 1 worker: Sunday - Wednesday

Evening Shift (10 Hours): 12:00 PM - 10:00 PM

• 1 worker: Wednesday - Saturday


• 1 worker: Sunday - Wednesday

Day Shift (8 Hours): 10:00 AM - 6:00 PM

• 1 worker: Monday - Friday with rotating weekends

Job Summary:
Monitors, dispatches and loads balance work orders to field personnel. Responds to requests on information and provides communication between customer service representatives and field personnel.
 
Essential Functions:

• Answers the telephone and performs call-ahead request for field technicians.


• Receives and dispatches non-emergency work orders to support daily and emergency operations


• Dispatches orders via Mobile Data and Dispatching Solution


• Monitors, routes, and documents work orders to service technicians; reviews backlogged work orders.


• Coordinates daily operational requirements between internal and external stakeholders


• Resolves scheduling concerns between the company’s Call Center, customers, and supervision to achieve optimum results.


•  Acts as liaison between the company, customers, state and local governmental agencies in an emergency situation.

 
Basic Qualifications:
Education:
Requires a high school diploma or GED.
 
Experience:
Requires 1 - 3 year experience with SAP or a mobile data dispatching system and at least one year experience in/or supporting gas distribution operations or 1 - 3 year of equivalent dispatching experience.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.