What are the responsibilities and job description for the Deskside Support Technician position at Collabera?
Company Description
About Collabera:
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
- Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
- Collabera listed in GS 100 - recognized for excellence and maturity
- Collabera named among the Top 500 Diversity Owned Businesses
- Collabera listed in GS 100 & ranked among top 10 service providers
- Collabera was ranked:
- 32 in the Top 100 Large Businesses in the U.S
- 18 in Top 500 Diversity Owned Businesses in the U.S
- 3 in the Top 100 Diversity Owned Businesses in New Jersey
- 3 in the Top 100 Privately-held Businesses in New Jersey
- 66th on FinTech 100
- 35th among top private companies in New Jersey
http://www.collabera.com/about_us/accolades.jsp
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Position: Deskside Support Technician
Location: Cedar Rapids, IA
Duration: Contract (6 to 12 months)
Job Description:
ROLE AND RESPONSIBILITIES
Perform varying degrees of problem analysis and resolution of software and hardware issues relating to desktops and laptops. Perform the below activities while adhering to Service Level Agreements (SLA) and be able to independently prioritize based on urgency.
• Perform Installs, Moves, Adds and Changes (IMACs) of hardware and software
• Become familiar with local and regional infrastructure, key contacts, and escalations in regards to other teams in the business
• Demonstrate outstanding understanding and communication when working with clients
• Perform break-fix support for a wide range of hardware and software (site specific software competency will be trained while on the job)
PREFERRED SKILLS AND COMMON TASKS ON THE JOB
Experience-based Windows 7 support
• BitLocker encryption
• Configuration/imaging
• Crash/BSOD resolution
• Installation environment
• General Windows OS troubleshooting
Hardware support and troubleshooting
• Troubleshooting hardware issues
• Replacing desktop/laptop hardware
• Installation of peripheral devices
Microsoft Office proficiency
• Proficiency in Word, Excel, Lync, Outlook, Access, PowerPoint (usage and support)
• Visio, Project (support)
• Able to create documentation and contribute to KB articles
• O365 support
Basic network troubleshooting
• Experience working with basic network hardware (switches)
• Troubleshooting connectivity issues
• Thorough understanding of wireless/wired networks
Customer service skills
• Comfortable working with people in a professional setting
Able to provide a calming demeanor when frustrated with the customer to reach a positive conclusion
Additional Information
