Customer Service Representative

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30 offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Location : Oak Ridge, TN 37830

Job Title : Customer Service Representative 

Duration : 7 Months (could go beyond)

Details:

• There is an opportunity for an Appointment Center Clerk for the CONUS Nurse Advice Line.

• The Nurse Advice Line Appointment Center will be the first line of telephone support for eligible beneficiaries within the Department of Defense and Coast Guard which will interact with both the end user and the remote nurses.

• The environment will be a 24x7x365 call center style operation located in both Oak Ridge, TN and Broomfield, CO.

• The selected candidate will join the Nurse Advice Line team to receive in bound telephone requests for Nurse Advice Line services.

• The candidate will be responsible for following all applicable policies and procedures for verification, support, and service including transfer of the end user to the appropriate care resource, follow through with appointment services, and completing detailed documentation in a fast paced environment.

Requirements:

• The successful candidate will be experienced in customer service and able to demonstrate professionalism and the capacity to handle difficult end user related issues.

• The candidate must also be able to master detailed training to successfully follow the policies and procedures for DHA, DHS, and HIPAA. Must be available to work any shift.

Desired Skills:

• Familiarity with a call center environment, background in medical appointment setting or other health care environment.

• Certification in ITIL Foundations, HDI Helpdesk Professional, or comparable certification or training is desired.

• Experience with Military Health Systems, including knowledge of HIPAA, PII, and IAVA regulations as they apply to DHA requirements is a big plus.

• Medical knowledge a plus.

Qualifications

Required Education and Clearance:

• High school education or equivalent.

• This position requires that all candidates have or able to obtain and maintain a DoD and DHS Position of Public Trust.

Additional Information

To get further details or to apply for this position please contact:

Sruti Silla

973-805-7505

sruti.silla(at)collabera.com