What are the responsibilities and job description for the Customer Service Representative- Weekend Shift position at Collabera?
Job Summary:
We are seeking a Senior Customer Service Representative to join a leading financial services organization. This role is responsible for handling inbound client inquiries related to banking and investment accounts, providing exceptional customer support, conducting account research, and resolving client issues efficiently. The ideal candidate will thrive in a fast-paced, high-volume call center environment while maintaining accuracy, professionalism, and compliance standards.
Key Responsibilities:
• Handle inbound customer inquiries related to banking products, account services, and investment account support.
• Provide clear, accurate, and professional responses to client and internal partner questions.
• Research account activity, transactions, and service requests to resolve issues promptly.
• Navigate multiple systems and applications simultaneously while documenting customer interactions.
• Authenticate customers and follow established policies, procedures, and risk management protocols.
• Escalate potential risks, service concerns, or complex issues to appropriate teams.
• Deliver exceptional customer experiences through effective communication and problem resolution.
• Maintain high levels of accuracy, productivity, and service quality in a call center environment.
• Support clients with account maintenance, online account access, and transaction-related inquiries.
• Demonstrate adaptability and professionalism in a changing business environment.
Required Qualifications:
• High school diploma or equivalent required.
• Minimum two years of customer service experience.
• Experience working in a high-volume call center or customer support environment.
• Strong verbal and written communication skills with excellent grammar.
• Ability to manage multiple systems, applications, and screens simultaneously.
• Proficiency with Microsoft Outlook, Microsoft Word, and Microsoft PowerPoint.
• Strong problem-solving and conflict resolution abilities.
• Ability to handle confidential and sensitive information responsibly.
• Demonstrated ability to remain composed under pressure and manage customer escalations.
• Strong attendance, punctuality, and commitment to service excellence.
Preferred Qualifications:
• Experience supporting banking, financial services, wealth management, or brokerage clients.
• Experience researching account transactions and resolving complex customer inquiries.
• Ability to quickly learn new systems, processes, and products.
• Demonstrated success in a metrics-driven customer service environment.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.
Pay Range: $20/hr to $21/hr
Salary : $20 - $21